Global Client Support Specialist: Tickets & Access

OpenText; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

OpenText in the Philippines is seeking a customer service representative to educate, resolve client concerns, and contribute feedback to service improvements.

The CSR will handle tickets via multiple channels, verify product licensing, and collaborate with Renewals and Licensing to ensure clients have up-to-date access. Flexibility to work rotating shifts, including weekends and holidays, is required.

Qualifications

• Experience in a global support environment (BPO/IT/Call Center).
• College or university graduate.
• Willingness to work rotating shifts, including weekends and holidays.
• 2–3 years in a client service environment.
• Strong verbal and written communication skills.

Responsibilities

• Handle client inquiries and tickets via multiple channels (ticketing system, email, phone, chat).
• Educate clients and resolve concerns to ensure satisfaction.
• Verify client access and permissions; monitor service portals.
• Collaborate with Renewals and Licensing to ensure up-to-date product licensing.

Skills

Customer service

Communication skills

BPO experience

Call center

Education

College/University degree

Job description

OpenText in the Philippines is seeking a customer service representative to educate, resolve client concerns, and contribute feedback to service improvements.

The CSR will handle tickets via multiple channels, verify product licensing, and collaborate with Renewals and Licensing to ensure clients have up-to-date access. Flexibility to work rotating shifts, including weekends and holidays, is required.