Senior Client Support Advocate – Global IT

OpenText; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

OpenText is a global leader in information management, where innovation, creativity, and collaboration define our culture. The CSR team educates clients, resolves concerns, and helps improve internal processes by providing feedback and insights.

They handle incoming tickets, chats, emails, and calls with a client-first mindset, ensuring satisfaction across a global client base. The role requires a college degree, 2–3 years in client service, and willingness to work rotating shifts including

Qualifications

• Experience in client service roles within a global support environment.
• Excellent verbal and written communication skills.
• College/University graduate with a proactive attitude.

Responsibilities

• Handle tickets concerning client access and permissions to MySupport.
• Efficiently answer and follow up on client inquiries via ticketing system, email, phone, and chat.
• Verify product lines and monitor client service portals to triage tickets accordingly.
• Collaborate with Renewals and Licensing teams to ensure clients have up-to-date product licensing.

Skills

Client service

Verbal communication

Written communication

Global support experience

Education

Bachelor’s degree

Tools

Ticketing system

Job description

OpenText is a global leader in information management, where innovation, creativity, and collaboration define our culture. The CSR team educates clients, resolves concerns, and helps improve internal processes by providing feedback and insights.

They handle incoming tickets, chats, emails, and calls with a client-first mindset, ensuring satisfaction across a global client base. The role requires a college degree, 2–3 years in client service, and willingness to work rotating shifts including