Global Clearance Coordinator

DHL Express; Metro Manila; On-site; PHP 335,000 - 603,000; Full time

Job summary

DHL Express in the Philippines is seeking a dedicated Clearance Coordinator to join the team. You will act as the voice of the clearance department, liaising with customers, DHL entities and government authorities to ensure smooth shipments.

You will collect documents, communicate requirements, resolve discrepancies, notify on duties and taxes, coordinate with brokers, monitor bonded inventory and help the operations meet key KPIs while upholding DHL's commitment to diversity and service

Qualifications

• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong English communication (oral and written)
• Strong analytical and problem-solving skills
• Effective planning, organizing, and time management
• Ability to make sound decisions under pressure
• Results-driven with focus on achieving targets
• Works well in a team environment and supports team goals
• High level of accountability and professionalism
• Clear, concise, and adaptable communication skills

Responsibilities

• Act as the main point of contact ("voice") of the clearance department to customers, DHL entities, and government authorities
• Coordinate shipment clearance by communicating requirements and resolving discrepancies
• Collect and validate required documents from customers and stakeholders to ensure successful clearance
• Contact customers (origin/destination) for missing or incomplete shipment information
• Provide duty and tax notifications and secure customer approval for payments beyond limits
• Coordinate with brokers and authorities to process shipments efficiently
• Monitor and manage "Shipment in Bond" inventory and ensure timely action
• Maintain and update customer instructions and database records accurately
• Achieve key KPIs such as: clearance turnaround time, customer satisfaction, cost and operational efficiency targets
• Demonstrate ability to influence stakeholders and support operations despite no direct reporting line
• Perform additional tasks assigned by supervisors as needed

Skills

MS Office

Strong English

Analytical thinking

Time management

Decision making under pressure

Results-driven

Team player

Accountability

Clear communication

Job description

DHL Express in the Philippines is seeking a dedicated Clearance Coordinator to join the team. You will act as the voice of the clearance department, liaising with customers, DHL entities and government authorities to ensure smooth shipments.

You will collect documents, communicate requirements, resolve discrepancies, notify on duties and taxes, coordinate with brokers, monitor bonded inventory and help the operations meet key KPIs while upholding DHL's commitment to diversity and service