Lead Logistics Customer Experience Manager

APM Terminals; Manila; On-site; PHP 3,013,864 - 4,822,182; Full time

Job summary

APM Terminals is seeking a leader for the Global GSC LLP Pillar in Manila, Philippines. The role involves driving transformation and operational excellence while ensuring consistent service delivery. The successful candidate will monitor team performance, oversee activities, and champion organizational principles.

Candidates should have extensive experience in Lead Logistics, strong stakeholder management skills, and a degree in a related field. APM Terminals is committed to diversity and inclusion in the hiring process, welcoming applicants from various backgrounds.

Qualifications

• Extensive experience in Lead Logistics and supply chain operations.
• Strong experience in Lead Logistics processes.
• Understanding of Maersk’s end-to-end value stream.

Responsibilities

• Drive high performance and accountability within the team.
• Ensure operational execution meets service standards.
• Be accountable for the customer experience across the LLP value chain.
• Collaborate with teams for seamless service delivery.

Skills

Lead Logistics / 4PL experience

Leadership of cross-functional teams

Global operations and transformation

Stakeholder management

Cost optimization

Education

Bachelor’s degree in supply chain, Logistics, Business

Advanced degree or certifications

Job description

Job Purpose/summary: Lead the Global GSC LLP Pillar as a strategic competency center, driving transformation, continuous improvement, and operational excellence across LLP. Accountable for building a globally aligned organization that ensures consistent service delivery while embedding The Maersk Way in all GSC operations.

Key Responsibilities

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching and support to ensure delivery against KPIs.
• Oversee origin and destination activities and ensure operational execution meets service standards.
• Champion The Maersk Way principles in team behaviors and decision-making.
• Be accountable for the full customer experience across the LLP value chain, from origin to destination.
• Act as the escalation point for service issues and drive resolution across function.
• Ensure team initiatives are aligned with strategic goals and customer needs.
• Identify risks early and implement mitigation plans to protect service delivery.
• Escalate critical risks and lead resolution efforts in collaboration with stakeholders.
• Collaborate effectively with CX, CPMs, FPOs, and other GSC teams to deliver seamless service.
• Participate in cross-functional customer teams to ensure alignment and shared accountability.

Skills and Competencies

• Extensive experience in Lead Logistics / 4PL / supply chain operations.
• Proven track record in leading large, cross‑functional teams.
• Strong exposure to global operations, transformation, and process improvement.
• Experience in stakeholder management across regions and functions.
• Demonstrated success in driving cost optimization and performance management.

Qualifications

• Bachelor’s degree in supply chain, Logistics, Business, or related field.
• Advanced degree or certifications (preferred).
• Strong experience in Lead Logistics processes for the respective area.
• Understanding of Maersk systems across Ocean & L&S End to end value stream knowledge (LTA to Invoicing).
• Strong communication, influencing and stakeholder management skills.
• Highly customer centric, result driven and ability to achieve results through people.
• Comfortable working in a matrix organization.
• Willing to work on an RTO setup and day shift schedule.

Equal Employment Opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].