Global Channel Operations & CRM Specialist

Xerox; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Global exposure to sales programs

CRM training and development

Cross-functional collaboration

Structured training and coaching

Inclusive work environment

Job summary

Xerox Cebu City is seeking a Channel Operations Specialist to support worldwide channel programs, promotions, and partner initiatives. You will collaborate with Business Development, Sales Operations, and Marketing to manage partner programs, maintain CRM data, and resolve operational issues for a smooth partner experience across regions.

The role emphasizes CRM proficiency, process optimization, and accurate record-keeping, with hands-on training and ongoing development.

Qualifications

• Bachelor’s degree from an accredited college or university (Information Technology preferred).
• At least 1 year of experience using Microsoft Dynamics 365 is preferred.
• Experience supporting or administering CRM systems is an advantage.
• Background in sales operations, marketing operations, channel support, or related function.

Responsibilities

• Manage partner enrollment in channel programs and promotions.
• Verify partner, product, and program eligibility.
• Create and maintain program benefits, promotional quotes, agreements, and records.
• Upload and update Market Development Fund budgets in Microsoft Dynamics 365.
• Review leads, accounts, and partner information to ensure correct assignment and enrollment.
• Respond to email and CRM inquiries, resolve cases, and route requests to appropriate teams.
• Support MPS Express opportunities by reviewing cases and creating price cards and contracts.
• Coordinate partner onboarding, system access, training, and progress updates.
• Review demo claims and submit partner claims through Vistex.
• Monitor claim payouts and communicate status updates to sales teams.
• Maintain accurate records and help improve the overall partner experience.

Skills

Analytical skills

Problem solving

Organizational skills

Communication skills

Multitasking

Global teamwork

Education

Bachelor’s degree in IT or related

Tools

Microsoft Dynamics 365

Job description

Xerox Cebu City is seeking a Channel Operations Specialist to support worldwide channel programs, promotions, and partner initiatives. You will collaborate with Business Development, Sales Operations, and Marketing to manage partner programs, maintain CRM data, and resolve operational issues for a smooth partner experience across regions.

The role emphasizes CRM proficiency, process optimization, and accurate record-keeping, with hands-on training and ongoing development.