Operations Manager - Telco Sales

AFNI PHILIPPINES, INC.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AFNI PHILIPPINES, INC. is expanding its Philippines operations and seeks an Operations Manager to lead call center strategies, drive operational excellence, and optimize processes. The role involves directing teams, shaping service delivery, and ensuring alignment with client objectives in a fast-paced environment.

The position emphasizes staff leadership, performance management, and continuous improvement to enhance customer experience and efficiency across the contact center.

Qualifications

• Must-have leadership and people-management capabilities.
• Strong understanding of call center operations and KPIs.
• Experience in process improvement and operational efficiency.

Responsibilities

• Plan and implement call center strategies and operations.
• Improve systems and processes to enhance performance.
• Manage staff to meet service levels and quality goals.

Skills

Leadership

Call center operations

Staff management

Process improvement

Job description

Position Purpose: The Operations Manager serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting n…

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one interaction at a time.

To learn more, visit http://afnicareers.com/philippines

Follow us on LinkedIn: https://linkedin.com/company/afniph

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one interaction at a time.

To learn more, visit http://afnicareers.com/philippines

Follow us on LinkedIn: https://linkedin.com/company/afniph

What can I earn as an Operations Manager