Operations Manager — Call Center Strategy & Operations

AFNI PHILIPPINES, INC.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AFNI PHILIPPINES, INC. is expanding its Philippines operations and seeks an Operations Manager to lead call center strategies, drive operational excellence, and optimize processes. The role involves directing teams, shaping service delivery, and ensuring alignment with client objectives in a fast-paced environment.

The position emphasizes staff leadership, performance management, and continuous improvement to enhance customer experience and efficiency across the contact center.

Qualifications

• Must-have leadership and people-management capabilities.
• Strong understanding of call center operations and KPIs.
• Experience in process improvement and operational efficiency.

Responsibilities

• Plan and implement call center strategies and operations.
• Improve systems and processes to enhance performance.
• Manage staff to meet service levels and quality goals.

Skills

Leadership

Call center operations

Staff management

Process improvement

Job description

AFNI PHILIPPINES, INC. is expanding its Philippines operations and seeks an Operations Manager to lead call center strategies, drive operational excellence, and optimize processes. The role involves directing teams, shaping service delivery, and ensuring alignment with client objectives in a fast-paced environment.

The position emphasizes staff leadership, performance management, and continuous improvement to enhance customer experience and efficiency across the contact center.