Global After-Sales Support Specialist | Problem Solver

Gratitude Philippines; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

HMO

Job summary

A leading customer service company in Pampanga is seeking a Customer Service Representative to provide exceptional after-sales support. The ideal candidate will have a Bachelor’s degree and 1-3 years of experience in the BPO sector, focusing on customer inquiries and service requests. Strong English skills and problem-solving abilities are essential. The company offers various benefits, including health insurance and performance bonuses, making it an attractive opportunity for driven individuals.

Qualifications

• 1-3 years in international voice account in BPO sector.
• Ability to manage multiple customer interactions simultaneously.
• Excellent communication skills, empathy, and a customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up.

Skills

Proficiency in English language

Strong customer service skills

Effective scheduling abilities

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service company in Pampanga is seeking a Customer Service Representative to provide exceptional after-sales support. The ideal candidate will have a Bachelor’s degree and 1-3 years of experience in the BPO sector, focusing on customer inquiries and service requests. Strong English skills and problem-solving abilities are essential. The company offers various benefits, including health insurance and performance bonuses, making it an attractive opportunity for driven individuals.