After-Sales Support & Solutions Specialist

Gratitude Philippines; Iloilo City; On-site; PHP 30,000 - 45,000; Full time

Job summary

A customer service solutions provider in Iloilo City is seeking an individual to deliver exceptional after-sales support. The candidate will handle customer inquiries, manage scheduling, and analyze problems to provide timely solutions. A Bachelor's degree and 1-3 years of experience in a BPO international voice account are required. The ideal applicant should have strong English proficiency and customer service skills, with a focus on effective communication and empathy.

Qualifications

• 1-3 years of experience in an international voice account in the BPO sector.
• Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively.
• Excellent communication skills, empathy, and a customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.

Skills

Proficiency in English language

Strong customer service skills

Effective scheduling abilities

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service solutions provider in Iloilo City is seeking an individual to deliver exceptional after-sales support. The candidate will handle customer inquiries, manage scheduling, and analyze problems to provide timely solutions. A Bachelor's degree and 1-3 years of experience in a BPO international voice account are required. The ideal applicant should have strong English proficiency and customer service skills, with a focus on effective communication and empathy.