Global After-Sales Specialist: RMA & Logistics

Reolink; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Reolink is seeking a Customer Service Representative to support global customers in the after-sales process, including RMA, returns, order management, and logistics coordination.

The role emphasizes improving service processes, operational efficiency, and training new staff. Candidates should be college graduates with strong communication skills and a willingness to work onsite with rotating or night shifts.

Qualifications

• College Graduate in any major; candidates with a STEM background or experience in e-commerce are preferred.
• Advanced written and oral communication skills
• Amenable to work onsite, on a shifting and night shift schedules (may not fixed weekend off)
• Detail-oriented, patient, with strong execution capability and stress resistance.
• Good customer service mindset and teamwork spirit, with strong communication skills and the ability to identify reasonable solutions to problems.

Responsibilities

• Communicate with global customers via email to address after-sales and RMA-related issues, improving customer satisfaction.
• Handle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.
• Process customer return and exchange requests, including customer communication, system registration, and follow-up.
• Document and track after-sales exceptions, promoting product issue resolution.
• Participate in training new employees on after-sales processes and help improve the team's overall operational capabilities.
• Continuously optimize after-sales workflows to enhance operational efficiency and customer experience.

Skills

Communication skills

Customer service

Teamwork

Stress resistance

Detail-oriented

Education

College degree

Job description

Reolink is seeking a Customer Service Representative to support global customers in the after-sales process, including RMA, returns, order management, and logistics coordination.

The role emphasizes improving service processes, operational efficiency, and training new staff. Candidates should be college graduates with strong communication skills and a willingness to work onsite with rotating or night shifts.