Ghrss Subject Matter Expert

Eaton Group; Batan; Hybrid; PHP 400,000 - 640,000; Full time

Job summary

Eaton Corporation is hiring a GHRSS Subject Matter Expert to support the WFA Americas HR Services team from Tanauan, Batangas. The SME will train, audit quality, coach peers, and maintain process documentation while aligning with SLA commitments.

The role requires 2–3 years in HR/shared services, strong communication, and proficiency with HRMS, ATS, and case management tools. Hybrid work 3x weekly and night shifts are required.

Qualifications

• 2–3 years of experience in HR, customer service, or shared services.
• Working knowledge of US labor laws related to recruitment, disability management, compensation and benefits, and data privacy.
• Bachelor's degree from an accredited institution.
• Strong verbal and written communication skills.
• Proficiency in HR systems and tools including HRMS, Case Management Systems, ATS, and MS Office.
• Ability to manage high work volumes with accuracy and attention to detail.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational and time management abilities.
• Flexible to rotate across HR Services workstreams and night shift.

Responsibilities

• Serve as primary contact for process-related activities and onboarding.
• Support training, quality audits, peer coaching, and documentation reviews.
• Drive continuous improvement and operational excellence in HR services.
• Ensure timely completion of work per SLA commitments.
• Monitor daily controls and escalate risks as appropriate.
• Review findings and update processes and procedures.
• Develop and deliver training materials for process sessions.
• Coordinate onboarding for new hires and deployments.
• Create and update process documentation for accuracy and compliance.
• Perform transactional activities within scope (~30% of role).

Skills

HR processes

Customer service

Shared services

HR systems

Communication

Data privacy

Analytical thinking

Time management

Team collaboration

Education

Bachelor's degree

Tools

HRMS

Case management systems

ATS platforms

Microsoft Office

Job description

GHRSS Subject Matter Expert

Company : Eaton Corporation Job Type : Full Time Tanauan City, Calabarzon

Job Description - GHRSS Subject Matter Expert

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential,aerospaceand mobility markets.

What you’ll do:

The Subject Matter Expert (SME) plays a vital role in supporting the day-to-day operations of the WFA Americas team in partnership with the Team Lead. Serving as a key resource for process expertise, the SME acts as the primary point of contact for process-related activities, including new hire training, quality audits, peer coaching, and documentation reviews. The role also supports continuous improvement initiatives and promotes operational excellence across HR services.

• Ensure the timely completion of all scheduled work in accordance with SLA commitments.
• Monitor daily operational controls and escape issues or risks as appropriate.
• Review control findings and recommend updates to processes and procedures.
• Develop, maintain, and deliver training materials for process-related sessions.
• Coordinate onboarding activities for new hires and team deployments.
• Create, maintain, and update process documentation to ensure accuracy and compliance.
• Drive process excellence through efficiency improvements, standardization, and automation initiatives.
• Conduct quality audits and provide peer-to-peer coaching to support performance and development.
• Perform transactional activities within scope, accounting for approximately 30% of the role.

Qualifications:

• 2-3 years of experience in Human Resources, Customer Service, or a Shared Services environment.
• Working knowledge of U.S. labor laws and regulations related to recruitment, disability management, compensation and benefits, and data privacy.
• Bachelor's degree from an accredited institution.
• Strong verbal and written communication skills.
• Proficiency in HR systems and tools, including HRMS, Case Management Systems, ATS platforms, and Microsoft Office applications.
• Proven ability to manage high work volumes while maintaining accuracy, quality, and attention to detail.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational, prioritization, and time management abilities.
• Professional, adaptable, and customer-focused, with a strong commitment to service excellence.
• Demonstrated initiative and collaboration skills, including a willingness to share knowledge and support team development.
• Flexibility to rotate across various HR Services workstreams based on business needs.
• Willingness to work a night shift schedule (9:00 PM - 6:00 AM).
• Willingness to work in a Hybrid setup (3x per week) in Tanauan, Batangas.

At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.

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