Software Systems Engineer

Open iT, Inc.; Lucena; On-site; PHP 334,800 - 502,200; Full time

Job summary

Open iT, Inc. is seeking a Software Systems Engineer responsible for providing high-quality technical support and engaging in the software lifecycle: design, development, testing, implementation, installation, training, and support.

The role includes troubleshooting technical solutions for errors, creating workaround procedures, and escalating urgent problems. The ideal candidate will have strong organizing skills, problem-solving abilities, and a solid knowledge of programming languages.

Qualifications

• Good at organizing, prioritizing and multi-tasking.
• Strong debugging and troubleshooting skills.
• Good English verbal and written communication skills.

Responsibilities

• Troubleshoots and develops technical solutions related to software errors.
• Creates workarounds when standard procedures fail.
• Escalates urgent problems to appropriate internal resources.

Skills

Organizing

Problem-solving

Programming languages

Debugging

Communication skills

Job description

The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.

Key Duties and Responsibilities

• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Required Qualifications

• Good at organizing, prioritizing and multi-tasking
• Good at problem-solving
• Good knowledge of multiple programming languages
• Debugging and troubleshooting skills
• Patience in working with customers who do not understand technical jargon
• Good English verbal and written communication skills
• Ability to be trained

Preferred Qualifications

• Responsibility and ability to work with little or no supervision
• Dedication in keeping skills and knowledge fresh
• Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL)
• One to three years of hands-on software development experience
• Able to work night shift