German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,089,000 - 1,670,000; Full time

Job summary

Mercier Consultancy Group is recruiting a German Speaking Fitbit Products Support Specialist in Bulgaria for a major player in the Fitness & Wellness industry. You will provide world-class support for Fitbit wearables and help users optimize their fitness journey.

Responsibilities include troubleshooting connectivity, educating on features, and delivering empathetic, expert guidance to German-speaking users.

Responsibilities

• Provide world-class support for Fitbit wearable devices, helping users optimize their fitness journey.
• Troubleshoot technical connectivity and synchronization issues between wearable hardware and the fitness ecosystem.
• Educate clients on product features, including heart-rate tracking, sleep cycles, and physical activity metrics.
• Ensure high satisfaction levels by delivering empathetic and expert guidance to German-speaking users.
• Maintain accurate logs of technical inquiries to contribute to the ongoing improvement of health and wellness software solutions.
• Collaborate with international teams to stay updated on the latest advancements in the fitness & wellness industry.
• Identify trends in user feedback to assist in the refinement of wellness monitoring products.

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting high-caliber talent with world-class organizations across Europe. We specialize in identifying elite professionals for niche roles, ensuring that our placements contribute to long‑term success and excellence within the global business process outsourcing sector.

Job Overview

We are currently recruiting for an exciting German Speaking Fitbit Products Support Specialist position in Bulgaria for a major player in the Fitness & Wellness industry. If you are passionate about health, technology, and providing premium client experiences, this role offers a unique opportunity to join one of the most sought-after German-speaking jobs in Europe.

Key Responsibilities

• Provide world-class support for Fitbit wearable devices, helping users optimize their fitness journey.
• Troubleshoot technical connectivity and synchronization issues between wearable hardware and the fitness ecosystem.
• Educate clients on product features, including heart‑rate tracking, sleep cycles, and physical activity metrics.
• Ensure high satisfaction levels by delivering empathetic and expert guidance to German‑speaking users.
• Maintain accurate logs of technical inquiries to contribute to the ongoing improvement of health and wellness software solutions.
• Collaborate with international teams to stay updated on the latest advancements in the fitness & wellness industry.
• Identify trends in user feedback to assist in the refinement of wellness monitoring products.