General Virtual Assistant

Initium VA; Philippines; Remote; PHP 83,000 - 124,000; Part time

Job summary

SOVA - School of Virtual Assistance Cebu is seeking a reliable part-time Virtual Assistant to support customer-facing operations and keep client and billing records accurate. This is a remote role with regular hours.

Responsibilities include responding to inquiries via email, chat, and phone, acting as a liaison between clients and internal teams, and handling onboarding and scheduling tasks. Strong communication and experience with spreadsheets and billing systems are preferred.

Qualifications

• 1+ year experience as a GENERAL VIRTUAL ASSISTANT.
• Excellent written and verbal communication.
• Familiar with spreadsheet tools (Google Sheets, Excel).
• Experience with billing systems or ticketing platforms.
• Prior onboarding clients or user-account setup experience.

Responsibilities

• Respond to general inquiries via email, chat, and phone for customer support.
• Serve as liaison between clients and internal teams; coordinate follow-ups and relay information.
• Database management: maintain and update spreadsheets and CRM records accurately and promptly.
• Assist with client onboarding: create client profiles, enter and update CRM information, provide credentials, reset/update passwords.
• Send calendar invites and manage scheduling as directed.

Skills

Strong written communication

Verbal communication

Multitasking/organization

Customer support (email/chat/phone)

Attention to detail

Education

1+ year experience as a GENERAL VIRTUAL ASSISTANT

Tools

Google Sheets

Excel

Job description

PART TIME GENERAL VA!

We're hiring a reliable Virtual Assistant to support customer-facing operations, act as a liaison to the team, and keep our client and billing records accurate. This is a remote role with regular hours.

Key Responsibilities

• Respond to general inquiries via email, chat, and phone for customer support.
• Serve as liaison between clients and internal teams; coordinate follow-ups and relay information.
• Database management: maintain and update spreadsheets and CRM records accurately and promptly.
• Assist with client onboarding: create client profiles, enter and update CRM information, provide credentials, reset/update passwords.
• Send calendar invites and manage scheduling as directed.

Qualifications

• 1+ year experience as a GENERAL VIRTUAL ASSISTANT
• Strong written and verbal communication skills.
• Familiar with spreadsheet tools (Google Sheets, Excel).
• Comfortable handling phone, email, and chat support.
• Detail-oriented, organized, able to manage multiple tasks and maintain accurate records.
• Experience with billing systems or ticketing platforms
• Prior experience onboarding clients or performing user-account setup.
• Reliable internet connection and a quiet workspace.