General Manager, Operations

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 5,538,000 - 8,000,000; Full time

Benefits offered by this job

ALE Club

Salary review

Employee stock units

Dream Points

Health & life insurance

Career advancement

CPD pathway

Training sessions

Flexible leave

Psychiatrist access

International career growth

Coffee Fridays

PICPA membership

Lifeworks EAP

Social clubs

Perk boxes for WFH

VIP lounge + game rooms

Referral incentives

Job summary

Cloudstaff Philippines Inc. seeks a General Manager, Operations to lead our data collection efforts in Mexico. You will be the CEO of a growing team, guiding cross‑functional work and ensuring the data pipeline runs around the clock.

You will bridge the US engineering team and local execution, designing processes, overseeing procurement, and mentoring contractors to maintain high data quality while scaling to 100+ staff.

Qualifications

• Leadership experience in a fast-paced environment (manufacturing, logistics, or tech ops).
• Excellent English and Spanish communication (written and verbal).
• Experience managing large, diverse contractor/intern teams.
• Hands-on technical aptitude with robotics/hardware.
• Ability to manage complex schedules and resources across time zones.

Responsibilities

• Identify and reach out to a wide range of businesses and contractors across Mexico.
• Ensure collected data is securely received and uploaded to servers.
• Manage local supply chain for tools, hardware, and facility needs.
• Own data QA and ensure high quality data for models.
• Lead and mentor logistics contractors and interns, maintain morale and discipline.
• Coordinate a 24/7 operational calendar and shifts across time zones.
• Iterate data collection workflows for efficiency and throughput.

Skills

Leadership

Operations management

Bilingual English/Spanish

Contractor management

Data operations

Procurement

Time zone coordination

Robotics familiarity

Education

MBA or Business Administration

Bachelor's degree

Tools

ERP systems

Procurement tools

QA tools

Job description

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11 and up

Night Shift

JR-22201

We are looking for aGeneral Manager, Operationsto lead our data collection efforts in Mexico. You will essentially be CEO of a team that we intend to build to 100+ people across Mexico. This is a high-stakes leadership role for a "fixer" — someone who thrives on complexity, manages with precision, and ensures that experiments are executed "at all costs."

You will be the bridge between our US engineering team and our local execution force. You will design operations processes & quality assurance, manage an "army" of contractors, oversee technical procurement, and maintain a 24/7 operational rhythm to ensure our data pipeline never stops.

Key Responsibilities

• Partnerships Management:Identify and reach out to a wide range of businesses (including factories) and independent manual and skilled workers across Mexico and surrounding areas.
• Data Operations:Ensure our collected data is securely received and uploaded to our servers.
• Logistics & Procurement:Manage the local supply chain for tools, hardware components, and facility needs. If our data operations needs a specific part or a site needs a specific setup, you make it happen.
• Quality Assurance (QA):Own the integrity of our data. You will implement rigorous QA protocols to ensure the data being fed into our models is world-class and error-free.
• Team Leadership:Rally, manage, and mentor a growing team of logistics contractors and interns. You are responsible for their output, morale, and discipline.
• Operational Excellence:Maintain a 24/7 operational calendar. You will coordinate shifts, manage leave, and ensure our Mexico operations is productive around the clock.
• Process Optimization:Constantly iterate on our data collection workflows to increase efficiency and throughput without sacrificing quality.

Requirements

• Proven experience in operations management, project management, or a leadership role in a fast-paced environment (e.g., manufacturing, logistics, or tech ops).
• Exceptional English and Spanish communication skills (written and verbal).
• Experience managing large, diverse teams of contractors or interns.
• A "hands-on" technical aptitude — you are comfortable working around robotics, hardware, and basic tools.
• Ability to manage complex schedules and resource allocation across multiple time zones.

Preferred Qualifications

• Master's degree in Business Administration
• Experience with strategic planning and execution
• Familiarity with industry-specific software and tools

ALE Club : Accountants Leading Evolution, be part of a community of accountants within Cloudstaff that serves as a platform to connect with their colleagues
Annual Performance Review with Salary Increase
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Endless opportunities for career advancement
Exclusive partnership with the IPA to offer a professional CPD pathway
Exclusive partnerships that offer Cloudstaff accountants additional training sessions
Flexible leave credits which may be used for vacation, emergency and sick leaves
In-house psychiatrist available to support employees' well-being
International career growth and connections
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
Membership with PICPA
Mental Wellness Employee Assistance program through Lifeworks
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Top notch workplace with first class VIP lounge and game rooms
Unlimited cash incentives for hired referrals