General Manager - Employee Relations

Hammerjack Pty Ltd; Philippines; On-site; PHP 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Shape ER function

Strategic leadership role

Collaborative environment

Job summary

Atain in the Philippines seeks a General Manager of Employee Relations to lead the ER strategy, ensure compliance with policies and labor regulations, resolve workplace issues, and drive employee well-being and retention across the organization.

This senior role partners with business leaders, oversees investigations and disciplinary matters, develops engagement programs, and guides HR teams on policy interpretation, risk mitigation, and organizational change.

Qualifications

• 20+ years in HR with Employee Relations focus.
• 5+ years in senior ER leadership.
• Experience in large-scale operations / BPO / multinational.
• Strong knowledge of labor laws and investigations.
• Excellent stakeholder management & communication.

Responsibilities

• Lead ER strategy and partner with business leaders.
• Oversee investigations, grievances and policy interpretations.
• Ensure compliance with labor laws and governance.
• Design engagement and retention initiatives.
• Drive change management and organizational effectiveness.
• Analyze ER metrics and present to senior leadership.
• Coach HR teams and conduct leadership development.

Skills

Leadership

Employee relations

Labor relations

Stakeholder mgmt

Conflict resolution

Policy interpretation

Analytical thinking

Change management

Communication

Project management

Education

Bachelor's in HR/IR

Master's or HR cert

Job description

General Manager – Employee Relations (Atain)

Location: Philippines

Employment Type: Permanent

Job Type: Full-time/ Onsite Role

Position Summary

The General Manager Employee Relations will lead and drive Atain's Employee Relations strategy, ensuring a positive work environment, compliance with company policies and labor regulations, effective conflict resolution, employee engagement, and retention initiatives. This role serves as a strategic HR partner to business leaders and is responsible for fostering a culture of accountability, fairness, and employee well-being across the organization.

Key Responsibilities

Employee Relations Leadership

• Develop and execute Atain's Employee Relations strategy aligned with business objectives and organizational values.
• Serve as the primary point of contact for complex employee relations matters, investigations, grievances, and workplace concerns.
• Provide expert guidance to business leaders and HR teams on employee relations issues, policy interpretation, and risk mitigation.
• Ensure consistent application of Atain's policies, Code of Conduct, and disciplinary procedures across all functions and locations.

Discipline and Case Management

• Oversee disciplinary processes, ensuring timely investigation, documentation, and closure of cases.
• Lead resolution of employee disputes, misconduct cases, performance concerns, and workplace conflicts.
• Ensure adherence to labor laws, company policies, and internal governance standards.
• Monitor trends in employee relations cases and implement preventive measures.

Employee Engagement and Retention

• Design and implement employee engagement programs that support a positive employee experience.
• Lead engagement surveys, focus group discussions, and action planning initiatives.
• Develop and execute retention strategies to improve employee satisfaction and reduce attrition.
• Partner with business leaders to identify and address employee concerns proactively.

HR Business Partnership

• Collaborate with Operations, Talent Acquisition, Learning & Development, and HR teams to support organizational goals.
• Provide strategic recommendations to leadership on workforce challenges, employee morale, and culture-building initiatives.
• Drive change management and organizational effectiveness programs related to employee relations.

Performance Management

• Lead and oversee performance management processes, including performance improvement plans and coaching interventions.
• Partner with managers to address employee performance concerns while ensuring fairness and consistency.
• Support leadership capability building in managing employee performance and workplace issues.

Employee Exit and Workforce Analytics

• Oversee employee exit processes, including exit interviews and trend analysis.
• Analyze employee relations metrics, attrition data, engagement scores, and disciplinary trends.
• Present insights and recommendations to senior leadership to drive continuous improvement.

Coaching and Leadership Development

• Conduct one-on-one coaching sessions with managers and employees as needed.
• Mentor HR team members on employee relations best practices and case management.
• Facilitate conflict resolution workshops and leadership training programs.

Compliance and Risk Management

• Ensure compliance with applicable labor laws, employment regulations, and company policies.
• Maintain high standards of confidentiality, integrity, and ethical conduct.
• Lead audits and reviews related to employee relations processes and documentation.

Qualifications

Education

• Bachelor's degree in Human Resources, Psychology, Industrial Relations, Business Administration, or a related field.
• Master's degree or HR certification is preferred.

Experience

• Minimum 20 years of progressive HR experience, with significant expertise in Employee Relations, Labor Relations, and Employee Engagement.
• At least 5 years of leadership experience managing Employee Relations functions at a senior level.
• Experience supporting large-scale operations, shared services, BPO, technology, insurance, or multinational environments is preferred.

Skills and Competencies

• Strong knowledge of labor laws, employee relations practices, and workplace investigations.
• Excellent conflict resolution, mediation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Proven ability to influence senior leaders and drive organizational change.
• Exceptional communication, presentation, and interpersonal skills.
• High level of integrity, accountability, and professional judgment.
• Ability to work in a fast-paced, dynamic, and evolving business environment.
• Strong project management and execution skills.

Why Join Atain

• Opportunity to shape and lead the Employee Relations function for a growing organization.
• Strategic leadership role with direct impact on employee experience, culture, and business outcomes.
• Collaborative environment focused on innovation, engagement, and people development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.