Employee Relations Senior Manager

Manulife; Makati; Hybrid; PHP 1,000,000 - 1,600,000; Full time

Job summary

Manulife, a leading international financial services provider, seeks an experienced Employee Relations Consultant in the Philippines to advise leaders and support disciplinary processes, while minimizing legal risk.

You will lead ER projects, train management, collaborate with HR and Legal, and develop policies. This role requires autonomy, a strong ER background, and the ability to influence across all levels of the organization.

Qualifications

• 5–10 years of in-depth experience in Philippine Employee Relations, Labor Relations or Industrial Relations in the insurance, BPO or Finance industry.
• Bachelor’s degree preferably Political Science, Legal Management or other courses in the field of Law.
• Skilled in managing conflict among employees through mediation or negotiations as well as facilitating arbitration.
• Working knowledge on PH labor laws related termination process.
• Knowledge in the finance and insurance industry including related regulatory requirements and compliance.

Responsibilities

• Investigate complaints and resolve employee relations issues promptly.
• Counsel and train management on performance and discipline; develop and deliver training related to employee relations.
• Develop strong relationships and act as liaison between HR, Legal, and business areas on ER issues.
• Design and develop communications related to employee policies and programs.
• Ensure compliance with Company policies and procedures.
• Lead and administer severance actions in supported business areas.
• Capture and utilize ER data and metrics in the ER case management system (Salesforce); analyze trends and recommend changes.
• Take the lead on complex ER projects; conduct research, analyze data and prepare recommendations.
• Act as an expert on ER trends by maintaining a network of industry contacts.
• Mentor and assist in developing more junior members of Employee Relations.
• Other duties as assigned

Skills

Conflict resolution

Mediation

Negotiation

Arbitration

Employee relations

Education

Bachelor’s degree in Political Science

Bachelor’s degree in Legal Management

Job description

Reporting to the Head of HR Employee Relations, this role shall provide professional advice and support to the business in the area of Employee Relations and shall act as the consultant for leaders in facilitating disciplinary cases. The role shall be responsible in handling all Employee Relations concern ensuring that legal risks are minimized if not eliminated. The role is accountable for own work and contributes to setting strong ER standards through expertise that impact other’s deliverables. Can lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests.

Due to the confidential and sensitive nature of the job function, the role must be capable of functioning at a high level of autonomy and independence, be competent in dealing with a broad range of employee issues and confident when interacting with employees and management at all levels of the organization.

The Employee Relations Consultant provides consulting services to employees and managers on job-related issues to facilitate resolution internally, thereby minimizing company liability and third-party complaints. This includes monitoring the company's internal environment, researching, recommending and promoting HR policies and programs designed to support a productive working environment. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role: No

Individual Responsibilities

• Ensure smooth, timely and effective resolution of employee relations issues by investigating complaints and concerns; Evaluate and offer choices by providing advice, guidance, and direction
• Consult, counsel and train management on performance management and progressive discipline issues; Develop and deliver training/coaching sessions related to employee relations
• Develop strong relationships and act as a liaison between HR, Legal, and the business areas on all Employee Relations issues
• Design and develop communications related to employee policies and programs
• Ensure compliance with Company policies and procedures
• Lead and administer severance actions in supported business areas
• Capture and Utilize key operational and customer-focused data and metrics (to include ER case management) in the ER case management system, (Salesforce); Analyze the data to identify trends and recommend necessary changes to improve overall productivity and services
• Take the lead on the most complex employee relations or human resources projects as assigned; Conduct research, analyze data and prepare recommendations
• Act as an expert on employee relation trends by maintaining and enhancing network of contacts in the industry, participating in industry events and professional associations
• Mentor and assist in developing more junior members of Employee Relations
• Other duties as assigned

Required Qualifications

• Preferably least 5 to 10 years of in-depth experience in Philippine Employee Relations, Labor Relations or Industrial Relations in the insurance, BPO or Finance industry
• Bachelor’s degree preferably Political Science, Legal Management or other courses in the field of Law.
• Skilled in managing conflict among employees through mediation or negotiations as well as facilitating arbitration.
• Working knowledge on PH labor laws related termination process.
• Knowledge in the finance and insurance industry including related regulatory requirements and compliance.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid