General Manager - Employee Relations

Atain; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Atain is seeking a General Manager – Employee Relations in the Philippines. This permanent, onsite role leads the ER function, ensuring compliance with labor laws, effective investigations, and active employee engagement.

You will partner with leaders to drive accountability, culture, and well-being across the organization. The role requires extensive HR leadership experience, expertise in labor relations, and the ability to influence senior management while upholding ethical standards.

Qualifications

• Bachelor's degree in Human Resources or related field.
• Master's degree or HR certification preferred.
• Minimum 20 years HR experience with Employee Relations focus.

Responsibilities

• Lead and drive the Employee Relations strategy aligned with business goals.
• Act as primary contact for complex ER matters, investigations, grievances.
• Guide leaders on policy interpretation and risk mitigation.
• Ensure consistent application of policies and Code of Conduct.
• Oversee disciplinary processes and case documentation.
• Design and implement employee engagement and retention initiatives.
• Partner with Operations, Talent Acquisition, L&D, and HR teams.
• Lead performance management processes and coaching interventions.
• Analyze exit data and ER metrics for continuous improvement.
• Mentor HR team on ER best practices and case management.

Skills

Employee relations

Labor laws

Investigation

Conflict resolution

Stakeholder management

Communication

Leadership

Change management

Education

Bachelor's degree in HR, Psychology, IR, Business

Master's degree or HR certification preferred

Job description

General Manager – Employee Relations (Atain)

Location: Philippines

Employment Type: Permanent

Job Type: Full-time/ Onsite Role

Position Summary

The General Manager Employee Relations will lead and drive Atain's Employee Relations strategy, ensuring a positive work environment, compliance with company policies and labor regulations, effective conflict resolution, employee engagement, and retention initiatives. This role serves as a strategic HR partner to business leaders and is responsible for fostering a culture of accountability, fairness, and employee well‑being across the organization.

Key Responsibilities

Employee Relations Leadership

• Develop and execute Atain's Employee Relations strategy aligned with business objectives and organizational values.
• Serve as the primary point of contact for complex employee relations matters, investigations, grievances, and workplace concerns.
• Provide expert guidance to business leaders and HR teams on employee relations issues, policy interpretation, and risk mitigation.
• Ensure consistent application of Atain's policies, Code of Conduct, and disciplinary procedures across all functions and locations.

Discipline and Case Management

• Oversee disciplinary processes, ensuring timely investigation, documentation, and closure of cases.
• Lead resolution of employee disputes, misconduct cases, performance concerns, and workplace conflicts.
• Ensure adherence to labor laws, company policies, and internal governance standards.
• Monitor trends in employee relations cases and implement preventive measures.

Employee Engagement and Retention

• Design and implement employee engagement programs that support a positive employee experience.
• Lead engagement surveys, focus group discussions, and action planning initiatives.
• Develop and execute retention strategies to improve employee satisfaction and reduce attrition.
• Partner with business leaders to identify and address employee concerns proactively.

HR Business Partnership

• Collaborate with Operations, Talent Acquisition, Learning & Development, and HR teams to support organizational goals.
• Provide strategic recommendations to leadership on workforce challenges, employee morale, and culture‑building initiatives.
• Drive change management and organizational effectiveness programs related to employee relations.

Performance Management

• Lead and oversee performance management processes, including performance improvement plans and coaching interventions.
• Partner with managers to address employee performance concerns while ensuring fairness and consistency.
• Support leadership capability building in managing employee performance and workplace issues.

Employee Exit and Workforce Analytics

• Oversee employee exit processes, including exit interviews and trend analysis.
• Analyze employee relations metrics, attrition data, engagement scores, and disciplinary trends.
• Present insights and recommendations to senior leadership to drive continuous improvement.

Coaching and Leadership Development

• Conduct one‑on‑one coaching sessions with managers and employees as needed.
• Mentor HR team members on employee relations best practices and case management.
• Facilitate conflict resolution workshops and leadership training programs.

Compliance and Risk Management

• Ensure compliance with applicable labor laws, employment regulations, and company policies.
• Maintain high standards of confidentiality, integrity, and ethical conduct.
• Lead audits and reviews related to employee relations processes and documentation.

Qualifications

Education

• Bachelor's degree in Human Resources, Psychology, Industrial Relations, Business Administration, or a related field.
• Master's degree or HR certification is preferred.

Experience

• Minimum 20 years of progressive HR experience, with significant expertise in Employee Relations, Labor Relations, and Employee Engagement.
• At least 5 years of leadership experience managing Employee Relations functions at a senior level.
• Experience supporting large‑scale operations, shared services, BPO, technology, insurance, or multinational environments is preferred.

Skills and Competencies

• Strong knowledge of labor laws, employee relations practices, and workplace investigations.
• Excellent conflict resolution, mediation, and stakeholder management skills.
• Strong analytical and problem‑solving capabilities.
• Proven ability to influence senior leaders and drive organizational change.
• Exceptional communication, presentation, and interpersonal skills.
• High level of integrity, accountability, and professional judgment.
• Ability to work in a fast‑paced, dynamic, and evolving business environment.
• Strong project management and execution skills.

Why Join Atain

• Opportunity to shape and lead the Employee Relations function for a growing organization.
• Strategic leadership role with direct impact on employee experience, culture, and business outcomes.
• Collaborative environment focused on innovation, engagement, and people development.

It is our policy to provide equal employment opportunities to all individuals based on job‑related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.