Sr. HR Officer/HR Business Partner (Leadership Experience Required)

Intogreat Solutions; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive compensation

Day 1 HMO coverage + dependents

Mental health & wellness support

20 PTO benefits

Career growth & development

Supportive leadership

Job summary

Intogreat Solutions seeks an experienced HR leader to drive employee engagement, relations, and policy implementation in a fast-paced environment in the Philippines. The role oversees HR processes, investigations, and stakeholder collaboration to sustain a compliant and positive workplace culture.

The ideal candidate has a strong background in labor relations, experiences in BPO or large workforces, and proficiency with HRIS platforms, ensuring efficient, digitized HR workflows across

Qualifications

• Graduate degree or higher in HR, Law or related field.
• Minimum 6 years in Employee and Labor Relations or HR general services.
• Experience in high-volume operations is preferred.
• Knowledge of Philippine labor laws and due process.

Responsibilities

• Lead and develop HR team members to ensure high performance and growth.
• Advise managers on employee management, performance issues, and leadership practices.
• Drive employee engagement, retention, and organizational effectiveness.
• Ensure compliant policy implementation and consistent application of HR procedures.
• Conduct investigations, gather facts, interview witnesses, and document findings.
• Coordinate exit processes, final pay, and separation reports.

Skills

Leadership

Communication skills

Employee relations

Coaching

Stakeholder management

Education

Bachelor’s degree in HRM, Psychology, Law or related field

Tools

Darwinbox

Workday

SAP SuccessFactors

Oracle HCM

Job description

About the role:

Responsible for both employee engagement & discipline. Coordinates with respective units and committees in the implementation of employee engagement programs such as rewards and recognition programs, company-wide social activities and corporate social responsibility/charity programs. Handle employee relations and discipline issues; track and issue appropriate corrective actions to employee non-compliance to company policies; and guide Operations in handling employee issues.

Key Responsibilities:

Leadership & People Management

• Lead, mentor, and develop HR team members to ensure high performance and continuous growth.

• Provide guidance and coaching to managers on employee management, performance issues, and leadership best practices.

• Support leadership teams in driving employee engagement, retention, and organizational effectiveness.

• Promote a positive, collaborative, and accountable workplace culture.

Employee Relations & Policy Implementation

· Serve as a consultant to line managers by providing guidance on the effective and consistent application of company policies and HR procedures.

· Assist in the resolution of employee relations concerns, including disciplinary and grievance cases, acting as an objective mediator when required.

· Advise managers and department heads on proper protocols involving employee behavior, conflict resolution, and employee welfare issues.

· Conduct and/or assist in investigations by gathering facts, interviewing witnesses, and documenting findings.

· Facilitate employee exit processes, including clearance, final pay coordination, and exit interviews, and prepare separation reports.

· Foster and maintain strong, positive working relationships with staff, team leaders, and external stakeholders.

Legal & Policy Compliance

• Ensure the company’s HR practices and working conditions comply with Philippine labor laws and relevant government regulations (DOLE, SSS, PhilHealth, Pag-IBIG, etc.).

• Provide accurate advice on employment contracts, statutory benefits, and evolving labor-related legislation.

• Ensure proper documentation and observance of due process in all grievance handling and disciplinary actions.

• Maintain confidentiality and integrity of employee data and official records.

Employee Engagement & Communication

• Lead the implementation of employee engagement programs by managing timelines, proposals, communications, execution, and liquidation reports.

• Coordinate with department leaders to ensure activities are relevant and well-participated across all functions.

• Ensure that all HR communications, policy updates, and company-wide directives are cascaded through portals, emails, bulletins, orientations, or learning sessions.

• Monitor program participation and feedback to assess impact and identify improvement areas.

HR Process Optimization & Digital Enhancement

• Propose and implement process improvements within the HR department that streamline services, reduce manual workload, and elevate the employee experience.

• Champion the shift from traditional HR methods to more innovative, digital, and interactive platforms or tools.

• Collaborate with other teams to automate or digitize HR-related workflows for documentation, tracking, and reporting.

Administrative & General HR Support

• Work with department heads on HR-related support such as manpower planning, performance metrics, and team-specific HR needs.

• Maintain and organize HR files, employee documents, and trackers.

• Ensure engagement-related expenses are within the approved budget and comply with finance policies.

• Support the execution of company-wide events and other HR-led programs aligned with strategic business goals.

• Perform other HR tasks or special projects that may be assigned from time to time.

Core Competencies

Employee Relations & Case Management: Proven ability to handle multiple employee relations cases concurrently, conduct thorough investigations, evaluate evidence impartially, facilitate administrative hearings and fact-finding activities, and prepare comprehensive case documentation and reports.

Labor Relations & Compliance: Solid understanding of Philippine labor laws and due process requirements, including disciplinary procedures, employee separation processes, and compliance frameworks, with experience collaborating with legal teams on complex employee relations matters.

Stakeholder Management: Adept at building strong partnerships with business leaders, HR stakeholders, legal counsel, and clients, providing sound HR guidance while effectively addressing potential compliance and employee relations risks.

Qualifications

• Graduate of Political Science, Legal Management, Human Resources Management, Psychology or any other related courses.

• With at least six (6) years related experience in Employee and Labor Relations, Paralegal, and/or other Human Resources general services/functions.

• At least 6 years of direct case management experience supporting a workforce of 1,000+ employees.

• Ability to lead and manage a team effectively

• Proven experience handling:

  • Notice to Explain (NTE)

  • Administrative Hearings

  • Written Warnings and Final Written Warnings

  • Due Process Administration

  • Employee Grievances and Complaints

  • Attendance, Conduct, and Performance-related Cases

  • Client Escalations

  • Resignation, Separation, and Final Pay Issues

• Experience in a BPO, contact center, shared services, or high-volume operations environment is highly preferred.

• Experience supporting workforces of 1,500+ employees is an advantage.

• Exposure to NLRC cases, labor complaints, and legal proceedings is preferred.

• Experience using HRIS platforms such as Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, or similar systems.

• Strong presentation, stakeholder management, and communication skills.

Benefits

Why IntoGREAT?

• Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.

• Day 1 HMO Coverage + 2 Free Dependents: Enjoy comprehensive healthcare coverage from your first day of employment, including HMO coverage for up to two dependents at no additional cost.

• Mental Health & Wellness Support: Your well-being matters. Access programs and benefits designed to support your mental health, wellness, and overall work-life balance.

• 20 PTO Benefits: Take the time you need to rest, recharge, and attend to personal commitments with our paid time-off program.

• Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.

• Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

• Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!