Premium Gym General Manager & Member Experience Lead

Q Sports Builders OPC; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A premium athletic club in Metro Manila is seeking a General Manager to oversee operations, maintain performance standards, and enhance member experiences. This role demands a strong leader with a hospitality mindset and at least 5–8 years of experience in managing premium gyms or clubs. The ideal candidate will ensure operational discipline and implement effective systems for scheduling, staffing, and member feedback handling. A proactive and solutions-oriented professional is vital for success in this role.

Qualifications

• Minimum 5–8 years experience managing a premium gym, fitness club, hotel, or lifestyle brand.
• Proven ability to build and implement systems and SOPs.
• Strong people management and communication skills.

Responsibilities

• Oversee daily operations of the entire 700 sqm facility.
• Manage front desk, sales, trainers, coaches, and maintenance teams.
• Handle member feedback, complaints, and escalation professionally.

Skills

Leadership

Operational discipline

People management

Customer experience

Problem-solving

Job description

A premium athletic club in Metro Manila is seeking a General Manager to oversee operations, maintain performance standards, and enhance member experiences. This role demands a strong leader with a hospitality mindset and at least 5–8 years of experience in managing premium gyms or clubs. The ideal candidate will ensure operational discipline and implement effective systems for scheduling, staffing, and member feedback handling. A proactive and solutions-oriented professional is vital for success in this role.