General Insurance Administrator

5 ELK; Cebu City; On-site; PHP 223,000 - 402,000; Full time

Benefits offered by this job

HMO coverage for you and one dependent

Comprehensive benefits package, incl.

paid leave

Dayshift

Best-in-class training and development

Tribe events, celebrations, on-site

Job summary

5 ELK in Cebu City, Philippines, is seeking a General Insurance Associate to provide reliable, detail-oriented support for documentation, renewals, and claims. The successful candidate will act as the kabaro of the senior account team, ensuring a smooth client experience while advisors focus on relationships and strategy.

The role involves preparing compliance documents, managing client communications, updating records, assisting with renewals, and tracking policy and claim activity.

Qualifications

• Degree in Business, Finance, Insurance, or a related field is required.
• At least 2 years of office administration or operations experience.
• Experience in a general insurance admin or support role is preferred.
• Familiarity with general insurance products and claims processes is a plus.

Responsibilities

• Prepare and send FSGs, cover confirmations, and other compliance documents.
• Manage client emails and follow-ups, escalating when needed.
• Update and maintain client and policy records.
• Assist with renewal documents, schedules, and certificates of currency.
• Monitor outstanding premiums, endorsements, and policy changes.
• Track claim progress and follow up with insurers and clients.
• Provide timely updates and elevate complex claims when required.

Skills

Detail-oriented

Organisational skills

Problem-solving

Education

Degree in Business/Finance/Insurance

Tools

Insight Broking System

Insurance portals

Job description

Cebu City, Philippines | Posted on 10/14/2026

The General Insurance Associate provides reliable, detail-oriented support, helping manage documentation, records, renewals, and claims.

You are the kabaro of the senior account team with daily tasks, ensuring a smooth client experience while advisors focus on relationships and strategy.

What YOU’LL DO

• Prepare and send FSGs, cover confirmations, and other compliance documents.
• Manage client emails and follow-ups, escalating when needed.
• Update and maintain client and policy records.
• Assist with renewal documents, schedules, and certificates of currency.
• Monitor outstanding premiums, endorsements, and policy changes.
• Manage shared mailboxes and ensure accurate digital filing.
• Support renewals by gathering terms and completing documentation.
• Track claim progress and follow up with insurers and clients.
• Maintain claim notes and documentation.
• Provide timely updates and elevate complex claims when required.
• Support diary and task management for senior team members.
• Track policy dates, reminders, and action items.
• Complete workflow tasks accurately and on time.
• Coordinate with internal team members and insurers for information and documentation.
• Help ensure a consistent, high-quality client experience.

Requirements

What WE’R LOOKING FOR

• A degree in Business, Finance, Insurance, or related field
• At least 2 years of office administration or operations experience
• Experience in a general insurance admin or support role
• Familiarity with general insurance products
• Basic to intermediate understanding of claims processes
• Hands-on experience on Insight Broking System and Insurance portals is a bonus
• Strong organisational skills (written and verbal)
• Good problem-solving and decision-making abilities

PERKS

• HMO coverage for you and one dependent
• A comprehensive benefits package, including paid leave
• Dayshift
• Access to best-in-class training and development
• Tribe events, celebrations, on-site clubs and activities