General Administrator – Virtual Assistant

Jobtailor; Pasig; On-site; PHP 279,000 - 502,200; Full time

Job summary

Jobtailor is seeking a detail-oriented back-office professional for day-to-day operations supporting OEP customers in a Pasig-based role. You will handle data entry, invoicing, collections, and job creation to ensure smooth workflow.

The role emphasizes accuracy in Xero tasks, statement reconciliations, and KPI reporting, with responsibilities including inbox management and outbound B2B follow-ups as needed.

Qualifications

• Back office experience is required.
• Strong data entry and reconciliation abilities.
• Familiar with invoicing and KPI reporting.
• Excellent communication and attention to detail are essential.

Responsibilities

• Assist day to day operations for members (OEP's customers).
• Carry out back-office tasks and data entry.
• Handle Xero accounting tasks and statement reconciliation.
• Prepare and follow up on quotes and jobs.
• Generate KPI reports and assist with invoicing and collections.
• Manage inboxes and coordinate bookings and clarifications.
• Support audit/compliance checks for technicians.

Skills

Data Entry

Customer Service

Multi-Tasking

Attention to Detail

Invoicing

Statement Reconciliation

Auditing Compliance

Report Generation

Collections

Job Creation

Quote Follow Up

Tools

Xero Accounting Software

Job description

• Assist day to day operations for the members (OEP's customers)
• Mostly back office work and data entry
• Covers data entry Xero (accounting software work)
• Statement reconciliation
• Inbox clearing and manages the work traffic coming in generic inboxes
• Collections for customers/businesses
• Job and quote creation
• Quote follow up
• Generic follow up – (Calling the members of a missing requirement, checking to confirm booking of a job & other clarifications)
• Invoicing
• Preparing all completed jobs to invoicing stage
• Auditing technician's compliance
• Generating KPI reports
• One off report requested by members
• Receives after hours and/or regular calls depending on the member requirement
• Makes outbound calls as needed (B2B calls)

Requirements

• Excellent written and verbal communication skills
• Excellent multi-tasking skills
• At least 1 year back office experience
• Experience in customer service is favourable
• Immediate to advanced computer skills
• Attention to detail

Core Competencies

Demonstrates expertise in back office operations, data entry, and customer service, with a strong focus on attention to detail and effective communication. Proficient in using Xero for accounting tasks and generating KPI reports to support business operations.

Highest-signal resume keywords

• Xero Accounting Software
• Data Entry
• Customer Service
• KPI ReportingAttention to Detail

ATS Optimization Keywords

Hard Skills

• Data Entry
• Statement Reconciliation
• Invoicing
• Job Creation
• Quote Follow Up
• Auditing Compliance
• Collections
• Report Generation
• Multi-Tasking
• Computer Skills

Soft Skills

• Excellent Communication Skills
• Attention to Detail
• Multi-Tasking

Industry Keywords

• Back Office Operations
• Customer Service
• B2B Calls
• Job Management
• Compliance Auditing

Tools & Technologies

• Xero Accounting Software