GDS Travel Operations Leader

Our Clients; Pasay; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Our Clients is seeking an Assistant Manager – GDS Travel in Pasay to lead daily operations of travel services teams, delivering high-quality reservations, ticketing, and customer support through GDS.

You will drive SLA adherence, coach Team Leaders and consultants, monitor KPIs, and ensure compliance with airline policies and client requirements while fostering a culture of service excellence.

Qualifications

• Bachelor's degree or higher in Tourism, Hospitality, Business Administration, or related field.
• 5+ years in travel operations, airline reservations, or travel BPO/shared services.
• 2+ years in supervisory/leadership role managing travel operations teams.

Responsibilities

• Lead daily operations of GDS Travel teams, ensuring SLAs, productivity, quality, and customer satisfaction.
• Coach Team Leaders and travel consultants with regular performance reviews and development plans.
• Monitor KPIs and implement action plans to improve efficiency and service quality.
• Oversee airline reservations, ticketing, reissuance, exchanges, refunds, and itinerary management.
• Ensure compliance with airline policies, client requirements, travel regulations, and standards.
• Manage customer and client escalations with timely resolutions.
• Collaborate with QA, Training, WFM, and other teams for continuous improvement.
• Analyze reports, identify trends, and recommend process improvements.
• Support client implementations, transitions, system enhancements, and process updates.
• Prepare and present operational reports and business reviews to leadership and clients.
• Optimize resource utilization, workforce planning, and staffing.

Skills

Leadership and people management

GDS expertise

Airline reservations and ticketing

Performance and operations management

Client and stakeholder relationship

Customer service and escalation

Analytical thinking and problem‑solved

Process improvement and change

Communication skills

MS Office (Excel, PowerPoint)

Education

Bachelor's degree in Tourism/Hospitality/Business

Tools

Amadeus

Sabre

Travelport-Galileo/Apollo

Job description

Our Clients is seeking an Assistant Manager – GDS Travel in Pasay to lead daily operations of travel services teams, delivering high-quality reservations, ticketing, and customer support through GDS.

You will drive SLA adherence, coach Team Leaders and consultants, monitor KPIs, and ensure compliance with airline policies and client requirements while fostering a culture of service excellence.