GDS Travel Helpdesk Specialist

Travelport; Makati; Hybrid; PHP 350,000 - 540,000; Full time

Benefits offered by this job

Hybrid working model

Annual bonus

Medical + dental insurance

Pension contribution

Life and accident insurance

New parent leave

Medicines allowance

Job summary

Travelport Philippines is hiring a Premier Helpdesk Analyst to support customers across the full Travelport product range. You will manage incidents via phone, web, chat and email, troubleshoot issues, and ensure rapid resolutions within established timelines.

The role requires at least 2 years in travel with Galileo GDS knowledge, strong English, and a collaborative, empathetic approach. A hybrid working model and competitive benefits are offered.

Qualifications

• 2+ years in travel agency, tour operator or airline environment with GDS knowledge (Galileo).
• Experience with CETS or any leisure tool is a plus.
• Strong English communication; collaborative, empathetic approach.

Responsibilities

• Provide Helpdesk support for the full Travelport product range via phone, web, chat and email.
• Identify and troubleshoot problems, escalating per Travelport procedures to ensure rapid resolution.
• Adhere to resolution/escalation times to minimize customer impact and improve performance.
• Log incidents in the management system and monitor updates until resolution; identify trends.
• Maintain ownership for Premier customers and promote Travelport self-service options.

Skills

GDS knowledge

English communication

Customer relationships

Team player

Tools

Galileo GDS

CETS leisure tool

Job description

Travelport Philippines is hiring a Premier Helpdesk Analyst to support customers across the full Travelport product range. You will manage incidents via phone, web, chat and email, troubleshoot issues, and ensure rapid resolutions within established timelines.

The role requires at least 2 years in travel with Galileo GDS knowledge, strong English, and a collaborative, empathetic approach. A hybrid working model and competitive benefits are offered.