Garnishments & Levies Coordinator (Night Shift)

Capital One Philippines Support Services Corp.; Muntinlupa; On-site; PHP 420,000 - 520,000; Full time

Job summary

Capital One Philippines Support Services Corp. is recruiting for a Levies and Garnishments Principal Coordinator to ensure flawless processing of legal orders and to meet service levels with high productivity and quality.

The role supports the team by resolving complex issues, managing escalations, and providing expert guidance in a fast-paced back-office environment. Night shift and onsite setup are required.

Qualifications

• Two (2) years college level education or equivalent work experience.
• At least two (2) years experience in a call center environment or equivalent work experience.
• At least one (1) year of experience using Microsoft Office or Google Suite.
• Strong communication and problem solving skills.

Responsibilities

• Self-manage workflow and problem solve independently to ensure service level agreement is met daily.
• Serve as a subject matter expert on legal processes and procedures, ensuring operational excellence and compliance.
• Process bank levies, garnishments and restraints (start to finish).
• Ensure accuracy and highest quality assurance standards.
• Coordinates daily workflow of the department and directs work of others including reporting needs.
• Supports processing of outbound checks and responding to escalated mailbox.
• Communicates with managers and associates to drive associate productivity and engagement.
• Regularly mentors and develops peers.
• Ability to handle other duties as assigned by management and work in a fast-paced environment.

Skills

Communication skills

Problem solving

Education

Two years college level education or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Capital One Philippines Support Services Corp. is recruiting for a Levies and Garnishments Principal Coordinator to ensure flawless processing of legal orders and to meet service levels with high productivity and quality.

The role supports the team by resolving complex issues, managing escalations, and providing expert guidance in a fast-paced back-office environment. Night shift and onsite setup are required.