Bank Operations Lead – Levies & Garnishments

Capital One Philippines Support Services Corp.; Mimaropa; On-site; PHP 420,000 - 640,000; Full time

Job summary

Capital One Philippines Support Services Corp. in Alabang (Muntinlupa) is seeking a Levies and Garnishments Principal Coordinator to ensure flawless processing of legal orders while meeting service levels. This role supports the team by resolving complex issues, managing escalations, and providing expert guidance.

Work setup is onsite with a night shift schedule. The position requires strong communication, problem solving, and experience in call center or banking operations consistent with

Qualifications

• Two years college level education or equivalent work experience.
• Two years experience in a call center environment or equivalent.
• At least one year of experience using Microsoft Office or Google Suite.

Responsibilities

• Self-manage workflow and problem solve to meet service levels.
• Serve as SME on legal processes and ensure compliance.
• Process bank levies, garnishments and restraints end to end.
• Ensure accuracy and high quality assurance standards.
• Coordinate daily workflow and direct work of others.

Skills

Strong communication

Problem solving

Education

Two years college level education

Tools

Microsoft Office

Google Suite

Job description

Capital One Philippines Support Services Corp. in Alabang (Muntinlupa) is seeking a Levies and Garnishments Principal Coordinator to ensure flawless processing of legal orders while meeting service levels. This role supports the team by resolving complex issues, managing escalations, and providing expert guidance.

Work setup is onsite with a night shift schedule. The position requires strong communication, problem solving, and experience in call center or banking operations consistent with