Gaming Support Specialist - Player Help & Guides

Renrui HR; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Renrui HR seeks a dedicated player-support specialist to assist gamers with gameplay questions, account issues, payments, and technical problems. You will respond promptly and professionally to inquiries and record them in our support tools.

You will collaborate with development and QA teams to resolve complex issues, monitor player feedback, and stay up to date on game changes, new features, and promotions, helping to improve support resources and processes.

Responsibilities

• Respond to player inquiries promptly and professionally.
• Help resolve gameplay, account, payment, and technical issues.
• Guide players on game features, rules, strategies, and promotions.
• Record and track player issues using customer support tools.
• Work with development and QA teams to resolve complex issues.
• Monitor player feedback to identify areas for improvement.
• Stay updated on game changes, new features, and promotions.
• Help improve support processes and resources.

Job description

Renrui HR seeks a dedicated player-support specialist to assist gamers with gameplay questions, account issues, payments, and technical problems. You will respond promptly and professionally to inquiries and record them in our support tools.

You will collaborate with development and QA teams to resolve complex issues, monitor player feedback, and stay up to date on game changes, new features, and promotions, helping to improve support resources and processes.