Gainsight & Kantata Systems Ops Specialist

Damstra Technology; Philippines; Hybrid; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Flexible working hours

Professional development opportunities

Job summary

Damstra Technology is seeking an Operations and Analytics Specialist to join their Customer Systems Team in Clark Freeport Zone, Pampanga, Philippines. The role will involve managing daily operations of Gainsight CS and Kantata while collaborating with team members to improve system performance.

The ideal candidate will have 3–5 years of systems administration experience in a SaaS or tech environment, with a strong focus on data accuracy, dashboards, and user training. This position offers a hybrid working pattern and opportunities for continued growth.

Qualifications

• 3–5 years of systems administration experience in a SaaS or tech environment.
• Hands-on experience with Gainsight CS or any similar platform.
• Proven ability to manage operations across multiple systems independently.

Responsibilities

• Manage and improve Gainsight features like customer success plans and workflows.
• Support day-to-day system administration including user access and project setup.
• Proactively highlight risks or issues to keep operations running smoothly.

Skills

Systems administration experience in a SaaS or tech environment

Experience with Gainsight CS or similar platform

Familiarity with Salesforce integrations

Building business reports and dashboards

Collaboration and proactive communication

Tools

Gainsight CS

Salesforce

Kantata or similar tools

Job description

Damstra Technology is seeking an Operations and Analytics Specialist to join their Customer Systems Team in Clark Freeport Zone, Pampanga, Philippines. The role will involve managing daily operations of Gainsight CS and Kantata while collaborating with team members to improve system performance.

The ideal candidate will have 3–5 years of systems administration experience in a SaaS or tech environment, with a strong focus on data accuracy, dashboards, and user training. This position offers a hybrid working pattern and opportunities for continued growth.