Operations and Analytics Specialist

Damstra Technology; Philippines; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Flexible working hours

Professional development opportunities

Job summary

Damstra Technology is seeking an Operations and Analytics Specialist to join their Customer Systems Team in Clark Freeport Zone, Pampanga, Philippines. The role will involve managing daily operations of Gainsight CS and Kantata while collaborating with team members to improve system performance.

The ideal candidate will have 3–5 years of systems administration experience in a SaaS or tech environment, with a strong focus on data accuracy, dashboards, and user training. This position offers a hybrid working pattern and opportunities for continued growth.

Qualifications

• 3–5 years of systems administration experience in a SaaS or tech environment.
• Hands-on experience with Gainsight CS or any similar platform.
• Proven ability to manage operations across multiple systems independently.

Responsibilities

• Manage and improve Gainsight features like customer success plans and workflows.
• Support day-to-day system administration including user access and project setup.
• Proactively highlight risks or issues to keep operations running smoothly.

Skills

Systems administration experience in a SaaS or tech environment

Experience with Gainsight CS or similar platform

Familiarity with Salesforce integrations

Building business reports and dashboards

Collaboration and proactive communication

Tools

Gainsight CS

Salesforce

Kantata or similar tools

Job description

Operations and Analytics Specialist

Location - Clark Freeport Zone, Pampanga, Philippines

Department - IT Service Desk and Central IT

Function - Product R&D

Working Pattern - Hybrid

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We’re seeking an experienced Systems Administrator to join our Customer Systems Team, managing day-to-day operations across two critical platforms: Gainsight CS and Kantata. In this hands-on role, you’ll ensure both systems run smoothly while supporting the teams that rely on them and strengthening cross-platform expertise. You’ll collaborate closely with a seasoned Gainsight specialist for onboarding and knowledge transfer, as well as a Kantata Admin for training on key workflows and processes. This is a central role within our post‑sales tech ecosystem, focused on reliability, execution, and continuous improvement.

Responsibilities

Gainsight CS Administration (50%)

• Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
• Keep data accurate by monitoring system integrations and resolving any issues
• Create and maintain dashboards and reports to track customer health, NPS, and renewals
• Support daily operations by handling tickets, troubleshooting issues, and testing updates
• Assist with customer communications and email campaigns
• Monitor integrations with Salesforce and Zendesk and help resolve any data issues

Kantata Administration (35%)

• Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
• Support day‑to‑day system administration, including user access, project setup, and resource planning
• Build reports and dashboards to track team performance, project health, and financials
• Maintain data quality through regular checks and updates
• Support and train users, and keep documentation up to date

Cross‑Platform & Team Support (15%)

• Work with the Business Analyst to turn business needs into clear tasks
• Collaborate with team members to share knowledge and improve processes
• Help maintain documentation and standard ways of working
• Proactively highlight risks or issues to keep everything running smoothly

Skills and Experience

• 3–5 years of systems administration experience in a SaaS or tech environment
• Hands‑on experience with Gainsight CS (workflows, health scores, email programs, dashboards) or with any similar platform
• Familiarity with Salesforce integrations, data syncing, and validation
• Proven ability to manage day‑to‑day operations across multiple systems independently
• Strong attention to detail, especially with data accuracy, and experience building business reports and dashboards
• Able to prioritize and manage multiple tasks with minimal supervision
• Clear written communication in English, including documenting processes and raising issues
• Collaborative and proactive, with a willingness to share knowledge and work across global team

Nice to Have:

• Experience with Kantata or similar tools (like Mavenlink, FinancialForce, or Certinia)
• Exposure to month‑end processes or data reconciliation
• Experience working with customer success or professional services teams