Fund Servicing & Operations Associate

JPMorgan Chase & Co.; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Fund Servicing Associate in the Asset Management Operations team to translate complex requirements into tested solutions and measurable outcomes. This role partners with business and technology stakeholders across investment operations and risk controls.

You will document, validate, and drive issues to closure while maintaining strong collaboration. The position offers night US hours and opportunities to influence end-to-end processes in a global bank.

Qualifications

• 6 years of experience in program delivery, business analysis, or strategy implementation within financial services or an operations environment
• Experience supporting investment operations processes, including trade life cycle concepts and reconciliations
• Demonstrated experience eliciting, documenting, validating, and managing business and data requirements end to end
• Experience partnering with technology teams through solution design, testing, and implementation activities
• Experience performing structured analysis of process flows and identifying operational improvement opportunities
• Proven ability to manage complex stakeholder groups, including senior stakeholders across technology, operations, risk, legal, and compliance functions
• Strong written and verbal communication skills, including the ability to explain complex topics clearly to varied audiences
• Experience tracking issues and driving remediation to closure, including documenting exceptions and lessons learned
• Ability to prioritize and deliver multiple tasks in a fast-paced environment with appropriate attention to deadlines and quality
• Risk and control mindset, including awareness of operational risk and the importance of well-controlled processes
• Proficiency with Jira and Microsoft Office tools (Excel, Word, PowerPoint) for documentation, tracking, and formal communication

Responsibilities

• Maintain Jira tickets and project delivery artifacts to support transparent tracking and reporting
• Partner with technology teams to gather data requirements and document end-to-end solution approaches
• Perform end-to-end testing, reconciliation, and results documentation to support implementation readiness
• Coordinate and communicate regularly with sponsors and stakeholders to manage expectations and progress updates
• Partner with subject matter experts to align requirements with established processes, internal controls, and operating principles
• Coordinate data extraction from multiple sources and support interpretation of results for stakeholders
• Conduct detailed business analysis on complex processes and present findings and options to stakeholders
• Produce clear business requirements and/or business process documentation to support delivery and auditability
• Recommend operating model and implementation options that address complex business requirements

Skills

Stakeholder management

Structured analysis

Documentation

Jira

Microsoft Office

Data requirements

Tools

Jira

Microsoft Office

Job description

JPMorgan Chase & Co. in Manila is seeking a Fund Servicing Associate in the Asset Management Operations team to translate complex requirements into tested solutions and measurable outcomes. This role partners with business and technology stakeholders across investment operations and risk controls.

You will document, validate, and drive issues to closure while maintaining strong collaboration. The position offers night US hours and opportunities to influence end-to-end processes in a global bank.