Fund Services.IR Supervisor

The Citco Group Limited; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working arrangements

Disability accommodations

Job summary

The Citco Group Limited, a global leader in fund administration, is seeking a motivated leader to supervise Global Operations Support in Manila. You will guide staff, ensure accurate processing, and drive performance through robust reporting and data-driven insights.

Key responsibilities include SLAs, risk assessment, collaboration with teams in Toronto, Dublin, and Manila, and delivering a seamless investor servicing experience for hedge funds and fund of funds clients.

Qualifications

• Degree in Accounting/Finance/Economics or related field.
• 4+ years in Financial Services, preferably Investor Relations and/or Client Service.
• 3+ years managing staff.
• Knowledge of hedge funds and/or fund of funds.
• Knowledge of compliance and AML policies.
• 6+ years in Financial Services with Transfer Agency functions.
• Strong understanding of AML requirements and fraud prevention.
• Experience with databases and dashboards to inform decisions.
• Experience using analytics to drive growth and revenue.
• Ability to plan and manage multiple processes, people and projects.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Supervise Global Operations Support staff and coordinate training.
• Monitor transaction accuracy and adherence to controls.
• Develop and monitor service level agreements.
• Lead as subject matter expert for the department and mentor staff.
• Oversee daily operations and guide teams to meet department goals.
• Create and maintain reporting, data automation, dashboards and performance metrics.
• Ensure data accuracy and robust reporting policies.
• Collaborate with colleagues across locations to deliver global service.

Skills

Staff management

Analytical skills

Regulatory awareness

Data-driven decision making

Microsoft Office

Data dashboards

Database experience

Education

Degree in Accounting/Finance/Economics

Degree in Business/Accounting/Finance/Economics

Tools

Excel

PowerPoint

SQL

Job description

JOB DESCRIPTIONThe market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

Your Role:

• Supervise the work performed by Global Operations Support staff
• Participate in training of team members; assisting the Manager in preparation and execution of staff development plans
• Monitor and ensure that transactions are properly executed
• Ensure adherence to controls and procedures; preparing and contributing to management control reports
• Develop and monitor Service Level Agreements
• Take a leadership role as a subject matter expert for the department
• Maintain knowledge of current regulatory and compliance environment as it effects our services and/or clients
• Participate in projects when required
• Overall leadership and coaching of staff including Supervisor and their direct reports
• Oversee the daily operations of the teams and provide support and guidance in accomplishing department goals
• Create and maintain acceptable service levels for key areas of responsibility
• Create an environment of co-operation and initiative through appropriate delegation, empowerment, training and motivation
• Anticipate and resolve work concerns and exercise sound judgment to make appropriate adjustments
• Contribute to the roll out and success of the global processing initiative, working closely with colleagues in multiple locations globally
• Assess areas of risk on each team and within the department and implement processes to address areas of concern
• Identify opportunities to enhance technology and automate procedures to limit or eliminate manual processes.
• Assist in the developing a global forum dedicated to sharing best practices and improving processing standards
• Build, develop and maintain reporting systems, data automation, dashboards and performance metrics that support key business decisions.
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
• Rationalize current reporting inventory and establish future state reporting requirements
• Ensure accuracy of data and deliverables of reporting team with comprehensive policies and processes
• Manage and optimize processes for data intake, validation, and mining
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology and product teams.
• Communicate results and business impacts of insight initiatives to stakeholders.
• Support the Marshall Wace fund launch and help deliver a smooth onboarding experience.
• Act as a key contact for investor servicing activities, ensuring a high standard of responsiveness and client experience.
• Collaborate closely with colleagues across Toronto, Dublin, and Manila to deliver a seamless global service model.
• Build strong working relationships with the client, primarily based in New York and London.
• Communicate clearly, manage queries well, and keep quality, timely delivery and operational excellence front of mind.

Qualifications

About You:

• You are a Degree holder in Accounting/Finance/Economics
• You have 4+ years’ experience in Financial Services, preferably Investor Relations and/or Client Service related
• You have 3+ years’ experience managing staff
• You have knowledge of hedge funds and/or fund of funds
• You have knowledge of compliance and regulatory issues and anti-money laundering policies
• Degree in Business/Accounting/Finance/Economics or any related course
• 6+ years’ experience in Financial Services, preferably in an Investor Relations / Transfer Agency Environment with technical knowledge of Transfer Agency functions, such as share dealing, client reporting, cash processing, fee rebates and distributions across different fund types.
• A good understanding of Anti Money Laundering Requirements of local Regulator and Bank Policy and excellent awareness of Fraud prevention, Compliance requirements and operational risk areas
• Experience working with and creating databases and dashboards using all relevant data to inform decisions
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes
• Strong ability to plan and manage numerous processes, people and projects simultaneously
• Proficient in Microsoft Applications (Word, Excel, PowerPoint etc)

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.