Functional Support Engineer

Questronix Corporation; Mandaluyong; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A technology solutions provider in Mandaluyong is seeking a Functional Support Engineer to assist in analyzing and optimizing business processes, configuring software applications, and providing training. The ideal candidate has at least 5 years of experience, strong communication skills, and excellent analytical abilities. Join our team to help improve client systems and processes!

Qualifications

• At least 5 years of experience as a Functional Support Engineer or in a related position.
• Ability to explain technical concepts to users with varying levels of technical expertise.
• Capability to develop good working relationships with team members and customers.

Responsibilities

• Assist in analyzing and optimizing business processes to meet client objectives.
• Work closely with business stakeholders to gather requirements.
• Configure software applications to meet functional needs.

Skills

Strong written and verbal communication

Analytical abilities

Problem-solving

Job description

Responsibilities

• Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.
• Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
• System Configuration: Configure and customize software applications to meet the functional needs of the organization.
• Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
• Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.

Qualifications

• Atleast 5 years of experience as a Functional Support Engineer or in any related position
• Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
• Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
• Ability to develop good working relationships with team members and customers.
• Ability to problem solve independently.