Executive, Business Process

Samudera Shipping Line Ltd; Santo Niño 1st; On-site; PHP 420,000 - 650,000; Full time

Job summary

Samudera Shipping Line Ltd is seeking an Executive, Business Process to support smooth operation of business processes and systems. You will work with IT, operations, finance and other stakeholders to resolve issues, support UAT efforts, and perform business analysis.

You will assist in documenting requirements, creating SOPs and process maps, and help align processes with organizational goals while delivering clear, concise user manuals and ongoing process improvements.

Qualifications

• Assist in the maintenance, enhancement, and troubleshooting of existing systems and applications.
• Develop and execute UAT test cases for new system implementations, upgrades, and enhancements.
• Gather and document business requirements, analyze data, and identify opportunities for process improvements.
• Create and maintain user manuals, business processes, SOPs, and process maps.
• Collaborate with IT, operations, finance, and other units to align processes with organizational goals.
• Perform ad hoc tasks as assigned by the line manager.

Responsibilities

• Provide assistance in the maintenance, enhancement, and troubleshooting of existing systems and applications, and other business-critical systems.
• Collaborate with IT teams and vendors to resolve system issues, implement system changes, and ensure smooth operation of business processes.
• Assist in planning, coordinating, and executing UAT efforts for new system implementations, upgrades, and enhancements.
• Support business analysis activities, including gathering and documenting requirements and analyzing data.
• Assist in creation and documentation of system user manuals, SOPs, and process flows.
• Collaborate with cross-functional teams to align business processes with organizational goals.

Skills

Interpersonal skills

Stakeholder management

Cross-functional collaboration

Analytical thinking

Problem solving

Communication skills

Programming knowledge

Job description

As the Executive, Business Process, you will be responsible for assisting the team to ensure the smooth operation of business processes and systems within the organization. You will work closely with cross-functional teams, IT teams, and business stakeholders to assist in resolving system issues, executing UAT efforts, and conducting business analysis activities

Job Responsibilities

• Provide assistance in the maintenance, enhancement, and troubleshooting of existing systems and applications, and other business-critical systems. Collaborate with IT teams and vendors to resolve system issues, implement system changes, and ensure smooth operation of business processes.

• Assist in the planning, coordination, and execution of UAT efforts for new system implementations, upgrades, and enhancements. Develop and execute UAT test cases, gather feedback from business stakeholders, and assist in resolving issues identified during UAT.

• Support business analysis activities, including gathering and documenting business requirements, analyzing data, and identifying opportunities for process improvements. Collaborate with business stakeholders to ensure that requirements are clearly defined and documented.

• Assist in the execution and documentation of system user manuals, business processes, including process maps, standard operating procedures (SOPs), and process flows.

• Collaborate with cross-functional teams, including IT, operations, finance, and other business units, to align business processes with organizational goals and objectives. Foster positive working relationships, communicate effectively, and provide support to ensure successful system support, UAT testing, and business analysis efforts.

• Any other additional tasks as assigned by the line manager.

Job Requirements

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders and external partners.

• Ability to work independently and effectively in a cross-functional team environment, and to manage multiple projects and priorities simultaneously.

• Demonstrated ability to work collaboratively with others to achieve organizational objectives.

• Strong analytical, problem-solving and writing skills, with the ability to identify issues and propose process and system improvements.

• Knowledge of programming is a plus.