Full-Time Inbound Sales Representative (Urgently Hiring)

MCI; San Fernando; On-site; PHP 200,880 - 267,840; Full time

Job summary

MCI is seeking a Full-Time Inbound Sales Representative in San Fernando, PH to help customers with questions and purchasing needs while delivering outstanding service and identifying upsell opportunities.

The role emphasizes building trust, documenting interactions, and staying informed about products and promotions to meet sales targets in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Excellent communication

Customer-focused

Basic computer proficiency

Multitasking in fast-paced environment

Strong problem solving

Reliable attendance

Listening skills

Outgoing interpersonal skills

Inbound sales experience (nice to have

Education

High school diploma or GED

Tools

CRM software

Job description

Position Overview

Full‑Time Inbound Sales Representative – San Fernando, PH

MCI is a fast‑growing, tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud‑based solutions. We are looking for a proactive inbound sales representative who will help customers with questions and purchasing needs, provide outstanding service, and identify upsell opportunities.

Key Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer‑focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast‑paced environment.
• Strong problem‑solving abilities.
• Reliable attendance and punctuality.

Nice to Have

• Previous inbound sales experience.
• Customer service or call center experience.
• Experience working toward sales goals.
• CRM software experience.
• Upselling or cross‑selling experience.
• Bilingual or multilingual skills.

Conditions of Employment

• Authorized to work in the country where the job is based.
• Willing to submit to Level II background and/or security investigation with a fingerprint; job offers are contingent on investigation results.
• Willing to submit to drug screening; job offers are contingent on screening results.

Physical Requirements

This role is performed in a professional office environment. Employees will largely be sedentary and will be required to sit/stand for long periods while using a computer and a telephone headset. Regular use of computer and office equipment (phone, copier, printer) is required. Occasionally may be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations for qualified applicants with a disability, unless such accommodations would cause undue hardship.

Diversity and Equality

MCI embraces differences and maintains a work environment free from discrimination. Employment decisions are based solely on merit and qualifications. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.