Sales Representative (Full-Time & Part-Time)

MCI; San Fernando; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Performance and loyalty bonuses

Employee shuttle services

Free meal during training

Career growth and learning opportunities

Job summary

MCI is actively seeking Sales Representatives in San Fernando, Pampanga. You will engage with customers to promote products and services while providing exceptional customer experiences.

The ideal candidate has excellent communication skills, is dependable, and can manage time effectively. Join MCI for a dynamic career with many growth opportunities and benefits, including HMO coverage and allowances.

Qualifications

• Must be 18 years or older.
• Dependable and punctual with a strong work ethic.
• Comfortable in a fast-paced, evolving environment.

Responsibilities

• Make outbound and receive inbound calls professionally.
• Educate customers on products and services.
• Use internal systems to manage accounts and transactions accurately.

Skills

Excellent verbal and written communication skills

Strong problem-solving and conflict resolution skills

Ability to multitask and manage time effectively

Customer-focused, empathetic, and solution-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

Position Overview

MCI is a fast‑growing tech‑enabled business services company operating a large call center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services.

We’re looking for Sales Representatives to support a variety of campaigns for major brands worldwide. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. You will receive industry‑leading training to help you thrive and grow.

Position Responsibilities

• Make outbound and receive inbound calls professionally and courteously.
• Educate customers on products and services and identify upsell opportunities.
• Understand customer needs and recommend tailored solutions.
• Use internal systems to manage accounts and process transactions accurately.
• Research and resolve customer issues, coordinating with other departments as needed.
• Accurately document customer interactions and follow established procedures.
• Adhere to scripts, policies, and compliance standards.
• Maintain confidentiality and handle sensitive information responsibly.
• Escalate complex issues to supervisors or appropriate teams.
• Stay current with training, updates, and system changes.
• Meet attendance and scheduling expectations.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Strong problem‑solving and conflict resolution skills.
• Customer‑focused, empathetic, and solution‑oriented.
• Ability to multitask and manage time effectively.
• Comfortable in a fast‑paced, evolving environment.
• Team‑oriented with strong interpersonal skills.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit a Level II background and/or security investigation with a fingerprint. Job offers are contingent on results.
• Must be willing to submit to drug screening. Job offers are contingent on results.

Compensation Details

Starting compensation is based on experience. Benefits and incentives are designed to grow with you over time and may vary by geography.

• HMO Coverage plus a dependent.
• Dental Coverage. In‑house dental assistance worth ₱5,000.
• Free meal during training.
• Career growth and learning opportunities.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of the workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off‑site events.
• In‑office rewards, raffles, recognition gifts, and treats.

Physical Requirements

The job operates in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Regular use of computer equipment, phone, copier, and printer is expected. Occasional movement around the office, reaching in any direction, and moving objects up to 40 pounds may be required.

Reasonable Accommodation

Consistent with the Americans With Disabilities Act (ADA), MCI provides reasonable accommodations upon request for qualified applicants and employees, unless such accommodations would cause undue hardship.

Diversity and Equality

MCI embraces diversity and maintains a work environment free from discrimination. All aspects of employment are based on merit and qualifications. MCI will not tolerate discrimination or harassment based on age, ancestry, color, familial status, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws and regulations. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.