Telephone Sales Representative (FULL-TIME)

MCI; San Fernando; On-site; PHP 223,200 - 334,800; Full time

Job summary

MCI in San Fernando, Philippines is looking for driven Telephone Sales Representatives to join its sales team. This role focuses on engaging with customers to identify needs, recommend products, and close sales while delivering excellent customer service.

Successful candidates will enjoy comprehensive training and growth opportunities. The ideal applicant is a motivated individual with strong communication skills and a passion for sales. Experience in inside sales or customer service is preferred, but all positive applicants are encouraged to apply.

Qualifications

• Must be at least 18 years of age.
• Strong customer service orientation.
• Ability to thrive in a performance-driven environment.

Responsibilities

• Make and receive customer calls to promote products and services.
• Build rapport and establish trust with prospective and existing customers.
• Identify customer needs and recommend appropriate solutions.
• Explain product features and benefits clearly.
• Overcome objections and close sales opportunities.

Skills

Excellent communication and persuasive selling skills

Strong customer service orientation

Basic computer proficiency

Ability to multitask

Goal-oriented with a positive attitude

Education

High school diploma or equivalent

Job description

Overview

San Fernando, PH

MCI is a fast-growing tech-enabled business services company in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we foster an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding organization.

Position We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify needs, recommend products and services, and close sales while delivering an outstanding customer experience. Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Make and receive customer calls to promote products and services.
• Build rapport and establish trust with prospective and existing customers.
• Identify customer needs and recommend appropriate solutions.
• Explain product features, benefits, and pricing clearly.
• Overcome objections and confidently close sales opportunities.
• Accurately document customer interactions and sales activities.
• Meet or exceed individual sales and performance targets.
• Maintain product knowledge and stay current on promotions.
• Follow all company policies and compliance requirements.
• Participate in regular coaching sessions and sales training.

Candidate Qualifications

Ideal fit: All positive, driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and persuasive selling skills.
• Strong customer service orientation.
• Basic computer proficiency.
• Ability to multitask while navigating multiple systems.
• Goal-oriented with a positive attitude.
• Ability to thrive in a performance-driven environment.

Preferred

• One year of inside sales, retail sales, customer service, or contact centre sales experience.
• Experience working with sales metrics and performance goals.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions that drive optimal performance. MCI assists with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services. MCI employs 10,000+ individuals with 150+ North American client partners across multiple brands and locations.

Conditions of Employment

• All MCI locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit to up to a LEVEL II background and/or security investigation with fingerprint; job offers are contingent on results.
• Must be willing to submit to drug screening; job offers are contingent on results.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds as needed.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations for qualified applicants or employees with disabilities unless it would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

MCI embraces diversity and is committed to equal opportunity in all aspects of employment. All applicants are considered without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other protected characteristic. MCI will comply with local and federal requirements when considering qualified applicants with criminal histories. We do not tolerate discrimination or harassment. We provide reasonable accommodations to qualified employees with protected disabilities as required by law.