Full-Time Call Center Representative (Urgently Hiring)

MCI; San Fernando; Hybrid; PHP 200,880 - 312,480; Full time

Job summary

MCI is seeking a motivated Customer Experience Associate to join its San Fernando, Philippines operations. The role supports CX and BPO services for multiple industries, leveraging on-site and remote capabilities.

You will answer calls, assist customers with inquiries, record interactions, and help ensure a positive customer journey. Strong English and clear communication are essential in a fast-paced environment.

Qualifications

• Must have fluent English and strong communication skills.
• Experience with customer service or call center tools is a plus.
• Ability to multitask and meet targets in a fast-paced environment.
• Willingness to undergo background checks and drug screening if required.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally.
• Assist customers with questions, account inquiries, and general support.
• Document customer interactions accurately in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and call procedures and maintain data confidentiality.

Skills

Fluent in English

Strong communication

Problem solving

Active listening

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Job description

Position Overview

San Fernando, PH

MCI is a leading tech‑enabled business services company, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a wide range of industries. We operate call centers both on‑site and remotely, utilizing advanced technologies to enhance customer journeys, scalability, and cost effectiveness.

Key Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Candidate Qualifications

All Positive, And Driven Applicants Are Encouraged To Apply. The ideal candidates for this position are highly motivated and dedicated, and should possess the following qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem‑solving and active listening abilities.
• Ability to multitask and work in a fast‑paced environment.
• Previous customer service experience is an advantage but not required.

Nice to Have

• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross‑selling experience.
• Bilingual or multilingual skills.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with fingerprint; Job offers contingent on results.
• Must be willing to submit to drug screening; Job offers contingent on results.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and phone headset. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, and move or exert force up to 40 pounds.

Reasonable Accommodation

Consistent with the America with Disabilities Act (ADA), it is MCI’s policy to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Requests are handled by Human Resources.

Diversity and Equality

MCI and its subsidiaries embrace differences and maintain a work environment free from discrimination. Employment decisions are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.