Fulfillment Service Officer

Rapid Technologies Inc; Metro Manila; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Zusammenfassung

Rapid Technologies Inc is seeking a Warehouse/Fulfillment professional in Metro Manila to pick, pack, label and prepare items for daily releases with a focus on accuracy and timely processing. You will engage in QC, inventory traceability and ensure smooth handoffs to dispatch and installation teams.

The role emphasizes organization, attention to detail and adherence to standard procedures. Proficiency with basic trackers like Excel or Google Sheets is expected; fresh graduates are welcome if

Qualifikationen

• Basic inventory handling and familiarity with checklists/logs; ability to follow step-by-step procedures.
• Comfortable using simple trackers (paper-based or Excel/Google Sheets) and documenting unit details/serials.
• Ability to perform basic QC checks and properly handle devices/products to avoid damage.

Aufgaben

• Pick and pack orders accurately based on approved documents and priorities.
• Verify items/quantities match orders and complete packaging requirements.
• Meet turnaround time targets for daily releases.
• Follow defined quality checks to minimize errors and delays.
• Monitor fulfillment backlogs and reallocate resources to meet daily targets.

Kenntnisse

Inventory management

Attention to detail

Team coordination

Ausbildung

High School Diploma

Tools

Excel

Google Sheets

Paper-based systems

Jobbeschreibung

KEY RESPONSIBILITIES

• KRA 1: Fulfillment Accuracy and Turnaround Time a) Pick and pack orders accurately based on approved documents and priorities. b) Ensure items/quantities match orders and complete packaging requirements. c) Meet turnaround time targets for daily releases. d) Ensure picking, packing, and staging processes follow defined quality checks to minimize errors and delays. e) Monitors fulfillment backlogs and reallocates resources to meet daily targets and service timelines.

• KRA 2: Inventory Handling, Unit Tracking and QC a) Verify units and serial numbers against documents; conduct basic QC checks (condition, completeness). b) Flag discrepancies, damages, or suspected defects before release. c) Ensure proper labeling and secure packing to prevent transit damage. d) Ensures disciplined unit/serial tracking across receiving, storage, staging, and dispatch to maintain traceability. e) Implements basic quality control checks and ensures exceptions are logged, investigated, and corrected.

• KRA 3: Dispatch, Delivery and Installation Coordination a) Coordinates dispatch/delivery schedules and secure confirmations (addresses, contact persons, time windows). b) Endorse installation/support requirements to IT Support when needed. c) Provide timely updates to the team on delivery status. d) Coordinate technical validation and pre-install checks, ensuring correct configuration and readiness before dispatch or installation. e) Provides clear technical handoff notes to Fulfillment and document outcomes of installs, replacements, or RMA actions.

• KRA 4: Returns, Warranty Handoff and Exceptions a) Assist in returns/exchanges handling by verifying items/serials and preparing required forms. b) Endorse warranty/RMA documentation and maintain traceability of returned units. c) Support exception handling by documenting incidents and informing supervisor. d) Ensures returns and warranty handoffs are documented, validated, and routed to the correct owner with complete supporting records. e) Investigates exceptions (missing units, wrong items, damaged units) and implements corrective actions to prevent recurrence.

• KRA 5: Documentation, Controls and Audit Readiness a) Update trackers/logs (released orders, deliveries, returns, exceptions) and submit daily status updates. b) File documents properly for easy retrieval and audit. c) Ensure completeness of attachments before endorsements. d) Maintains complete and orderly transaction and unit documents for audit readiness, including approvals, checklists, and handoff records. e) Enforces control steps (sign-offs, checklists, logs) and flags control lapses for corrective action.

• KRA 6: Workflow Discipline and Team Coordination a) Follow warehouse handling SOPs, safety rules, and housekeeping standards. b) Maintain orderly storage and proper stacking/labeling. c) Report hazards, incidents, or tool/equipment issues promptly. d) Implements shift/task assignments and ensures daily alignment meetings or huddles are completed to manage priorities and blockers. e) Coaches staff on standard work procedures and reinforces adherence to service standards and documentation requirements.

• Other related duties and responsibilities that may be assigned from time to time.

QUALIFICATIONS:

• Educational Attainment a) High School Graduate or Senior High School Graduate; vocational training is an advantage.

• Work Experience a) At least 6 months–1 year experience in warehouse, fulfillment, inventory handling, or logistics support is an advantage (fresh graduates are welcome if trainable).

• Skills and Competencies a) Technical Skills
• Basic inventory handling and familiarity with checklists/logs; ability to follow step-by-step procedures.
• Comfortable using simple trackers (paper-based or Excel/Google Sheets) and documenting unit details/serials.
• Ability to perform basic QC checks and properly handle devices/products to avoid damage.

b) Soft Skills

• Highly organized and detail-oriented; able to follow instructions and control steps consistently.
• Good coordination and communication with team members and supervisors.
• Able to handle packing and movement of items as needed.