Frontline Training & Performance Coach

Smart Apartment Data; Davao City; On-site; PHP 391,000 - 502,000; Full time

Benefits offered by this job

Philippines-based candidates only

Competitive salary

Job summary

Smart Apartment Data in the Philippines is seeking a Training & Performance Specialist to help frontline team members build stronger skills and improve performance.

You will identify gaps, coach, and deliver practical training for new hires and existing staff, with the goal of measurable improvement in quality and efficiency.

Based in Davao City, the role offers a monthly salary of ₱35,000–₱45,000, depending on experience, with opportunities to grow in learning and development.

Qualifications

• 1–2+ years of experience in employee training, performance coaching, learning & development, or a similar role.

Responsibilities

• Facilitate training for new team members and help them become confident in their work.
• Provide refresher training and targeted coaching to existing employees.
• Identify the specific knowledge, skill, or performance gaps affecting an employee.
• Adjust your coaching approach based on what an individual needs to improve.
• Demonstrate processes, observe employees performing them, and provide actionable feedback.
• Use performance results and feedback to identify areas where additional training is needed.
• Track employee progress and determine whether coaching or training has produced improvement.
• Review training content and recommend improvements when materials are unclear or ineffective.
• Support both voice and non-voice teams.

Skills

Training experience

Coaching

English proficiency

Frontline training

Job description

Smart Apartment Data in the Philippines is seeking a Training & Performance Specialist to help frontline team members build stronger skills and improve performance.

You will identify gaps, coach, and deliver practical training for new hires and existing staff, with the goal of measurable improvement in quality and efficiency.

Based in Davao City, the role offers a monthly salary of ₱35,000–₱45,000, depending on experience, with opportunities to grow in learning and development.