Frontline Cash & Customer Service Associate

Vantage Financial Corporation; Guagua; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Above-average compensation package

14th month pay

Health benefits and Group Life Insurаn

Rice Subsidy

Uniform

Other remuneration packages

subject to company policies

Job summary

Vantage Financial Corporation is seeking a Front Line Associate at our Primark Guagua branch in Pampanga. The role focuses on customer service, client outreach, and cross-selling Western Union and other services within a direct network agent setup.

Responsibilities include handling OTC transactions, coordinating with Marketing for promotions, and maintaining branch operations with daily cash procedures and reporting compliance.

Qualifications

• Graduate of any 4 year course.
• Overall pleasing personality.
• Preferably near work location / strategic location.
• Cash handling and customer service experiences’ an advantage but not required.

Responsibilities

• Conducts client calls/visits to boost transactions and profitability.
• Promotes e-Biz as a one-stop shop, cross-selling Western Union and other services.
• Coordinates with Marketing for product launches and promotions.
• Handles OTC transactions per company guidelines.
• Follows escalation procedures for transactions beyond authority.
• Performs start/end-of-day protocols (vault opening, cash count, filing, etc.).
• Prepares and submits accurate branch reports on time.
• Conduct cash withdrawals and deposits at the bank to maintain optimal cash levels for branch operations.
• Reports transaction errors and discrepancies promptly.

Skills

Customer service

Cash handling

Pleasant personality

Education

4-year degree

Job description

Vantage Financial Corporation is seeking a Front Line Associate at our Primark Guagua branch in Pampanga. The role focuses on customer service, client outreach, and cross-selling Western Union and other services within a direct network agent setup.

Responsibilities include handling OTC transactions, coordinating with Marketing for promotions, and maintaining branch operations with daily cash procedures and reporting compliance.