Front Office Operations Supervisor

Seda Hotels; Taguig; On-site; PHP 669,600 - 1,116,000; Full time

Job summary

Seda Hotels is seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing day-to-day operations and ensuring seamless delivery of guest services to standards. The role covers guest arrivals and departures, room assignments, cashiering controls, and cross-department coordination to maintain high service levels.

The position emphasizes leadership, staff development, and ensuring guest satisfaction through effective oversight of Front Office operations and adherence

Qualifications

• Experience in front office management or supervisory role in hospitality.
• Ability to supervise Front Office staff and manage guest arrivals/departures.
• Knowledge of cashiering controls and hotel policies.

Responsibilities

• Assist in managing the daily operations of the Front Office Department.
• Ensure smooth check-in/check-out, room assignments, cashiering, and other Front Office transactions.
• Review arrivals, departures, VIPs, groups, long-staying guests, special requests, and room requirements.
• Coordinate with Housekeeping to ensure timely availability of clean and inspected rooms.
• Guide Front Office associates and conduct shift briefings and endorsements.
• Drive guest satisfaction and service recovery, ensuring proper documentation and follow-up.

Job description

Seda Hotels is seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing day-to-day operations and ensuring seamless delivery of guest services to standards. The role covers guest arrivals and departures, room assignments, cashiering controls, and cross-department coordination to maintain high service levels.

The position emphasizes leadership, staff development, and ensuring guest satisfaction through effective oversight of Front Office operations and adherence