Front Office & Guest Experience Supervisor

Dusit Thani Hotel; Batangas City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Dusit Thani Hotel in Batangas City seeks a Front Office Supervisor to oversee daily operations under the Front Office Manager, driving occupancy and guest satisfaction while coordinating with Sales and Banquet teams. The role requires strong leadership, training skills, and adherence to company standards.

The ideal candidate holds a Bachelor’s degree in Hotel Management with at least 5 years in Front Office, excellent English communication, and interpersonal skills to ensure smooth service

Qualifications

• Strong English language communication.
• Excellent interpersonal skills with guests and colleagues.
• Solid understanding of Front Office operations and guest services procedures.

Responsibilities

• Works under the guidance of the Front Office Manager.
• Assists in achieving a maximum occupancy and average rate at all time.
• Supervises day to day operation.
• Ensures a high standard of service given to guests.
• Works closely with Sales and Banquet, ensuring tours, groups, conventions or corporate clients are handled properly.
• Reviews, maintains and amends systems and procedures within the department.
• Assists in greeting and escorting important or VIP guests.
• Supports training programs and trains staff to company standards.
• Monitors guest feedback and informs management when necessary.

Skills

English communication

Interpersonal skills

Front Office operation

Education

Bachelor's degree in Hotel Management

Job description

Dusit Thani Hotel in Batangas City seeks a Front Office Supervisor to oversee daily operations under the Front Office Manager, driving occupancy and guest satisfaction while coordinating with Sales and Banquet teams. The role requires strong leadership, training skills, and adherence to company standards.

The ideal candidate holds a Bachelor’s degree in Hotel Management with at least 5 years in Front Office, excellent English communication, and interpersonal skills to ensure smooth service