Assistant Front Office Manager - Guest Experience Leader

Dusit Hotels and Resorts in Davao; Mabini; On-site; PHP 279,000 - 468,720; Full time

Job summary

Dusit Thani Lubi Plantation Resort is seeking a Front Office Supervisor to work under the Front Office Manager, helping to maximize occupancy and average rate while supervising daily operations. The role requires close collaboration with Sales and Banquet to manage tours, groups, conventions, and corporate clients, ensuring high service standards and adherence to company policies.

The incumbent will review procedures, train staff per standards, monitor guest feedback, and document events and

Responsibilities

• Works under the guidance of the Front Office Manager.
• Assists in achieving a maximum occupancy and average rate at all time.
• Supervises day to day operation.
• Ensures a high standard of service given to guests.
• Works closely with all departments, especially with Sales and Banquet, and ensures that tours, groups, conventions or cooperate clients are handled properly.
• Reviews, maintains and amends systems and procedures within the department.
• Assists Rooms & Guest Services Manager in greeting and escorting important or very important guests (VIP).
• Supports training programs and trains staff in accordance with company standards and policies.
• Monitors guest feedback and informs Rooms & Guest Services Manager or EAM when necessary.
• Informs Rooms & Guest Services Manager or EAM of all developments, special occurrences (e.g. accident or theft) and documents the events.
• Reports the special occurrences in the logbook.
• Handles all emergencies, accidents etc. with security and provides required documentation in logbook.
• Ensures that all tasks are completed by the end of the shift.
• Ensures that all news Rooms & Guest Services staff understands the hotel and company policies and standards.
• Ensures a smooth operation in the Communication Center and in the Business Center.
• Works with all pre-set budgetary limits.
• Handles guest complaints professionally.
• Prepares all reports as required.
• Inspects all areas of the operation for cleanliness and security.
• Controls the flow of the lobby and the front entrance.
• Prepares himself/herself to handle any emergency that may occur in the hotel.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
• Performs other duties as assigned by Rooms & Guest Services Manager or EAM.

Job description

Dusit Thani Lubi Plantation Resort is seeking a Front Office Supervisor to work under the Front Office Manager, helping to maximize occupancy and average rate while supervising daily operations. The role requires close collaboration with Sales and Banquet to manage tours, groups, conventions, and corporate clients, ensuring high service standards and adherence to company policies.

The incumbent will review procedures, train staff per standards, monitor guest feedback, and document events and