Front Office Agent

Accor; Malay; Vor Ort; PHP 152.000 - 182.000; Vollzeit

Benefits dieser Stelle

Free accommodation

Discounted hotel rates

Learning programs

Career growth

ESG initiatives

Zusammenfassung

Mövenpick Resort Boracay, part of Accor, is seeking an enthusiastic Front Office Agent. You will handle check-in/check-out, guest communications, and payment processing, while ensuring a high standard of guest service and accurate records in the property management system.

Knowledge of Opera is preferred. This entry-level position offers free staff housing and opportunities to grow within the property and across the Accor group.

Qualifikationen

• Entry-level position; training experience in a luxury/resort is preferred.
• Knowledge of Opera system is preferred.
• Completed Bachelor's degree preferably in hotel & restaurant management.

Aufgaben

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution.
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail.
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary.
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms).
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements.
• Process various payment methods securely and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency.
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy.

Kenntnisse

Entry level

Guest relations

Ausbildung

Bachelor's degree in Hospitality Management

Tools

Opera system

Jobbeschreibung

• Compensation: PHP 15,000 - PHP 15,000 - monthly

Company Description

Perfectly positioned on one of the world’s most beautiful islands, Mövenpick Resort Boracay is truly a piece of paradise. Nestled on the northern tip of Boracay in Punta Bunga Cove, our upscale resort is only 30 minutes away from Godofredo P. Ramos (Caticlan) Airport and only a 20-minute drive from the island’s downtown. Apart from a picturesque setting, lush landscaping, breathtaking sunrise and sunset, exceptional private beach with turquoise blue water – perfect for weddings and intimate dinners, our upscale resort boasts of its 312 contemporary rooms, seven diverse restaurants including our Sol Marina Beach Club, immense 3,300-sqm multilevel pool, bespoke meetings and events venues, a serene wellness centre and spa, heaps of water sports and recreation activities, and Little Birds Club for our younger guests. For entertainment, adventure, family, and romantic getaway seekers, Mövenpick Resort and Spa Boracay has everything imaginable to provide guests with the best tropical island holiday. Our offerings, complemented by our service with a personal touch, ensure not only a relaxing and delightful stay but also lasting memories of unique experiences.

Job Description

The Front Office Agent serves as the primary point of contact for guests, delivering exceptional service during their stay. This role is essential to creating a positive first and last impression, managing guest interactions with professionalism and efficiency.

Key Responsibilities:

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms)
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements
• Process various payment methods securely and reconcile daily transactions
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy

Qualifications

• Entry level position; training experience in a luxury/resort is preferred.
• Preferably with knowledge in Opera system.
• Completed Bachelor's degree preferably in hotel & restaurant management.

Additional Information

• Free accommodation in the Staff House
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.