Front End Systems Manager

Robinsons Department Store; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Robinsons Department Store seeks a Front End Systems Manager to lead cashiering operations and standardize procedures across all stores. You will oversee system upgrades, ensure policy compliance, and drive operational efficiency within the retail network.

You will develop cashiering training modules, align processes, and create audit checklists, while directing the cashiering team to achieve high performance and consistency across business units.

Qualifications

• Bachelor’s degree or related fields required.
• 3+ years in retail operations, process standardization, or cashiering systems with supervisory experience.
• Strong skills in SOP creation, POS/system management, project management, and cross-functional leadership.

Responsibilities

• Training & Standardization: Develop cashiering training modules, manuals, and assessments; align procedures across business units with Cashiering Systems Managers.
• System Management: Set standards for system enhancements, review/approve upgrades, ensure compliance with internal controls.
• Policy & Compliance: Collaborate on drafting/updating cashiering policies, communicate updates across stores, create audit checklists.
• Process Improvement: Lead cashiering projects from planning to implementation and drive efficiency.
• People Management: Direct team activities, set departmental goals, foster a high-performing work culture.

Skills

SOP creation

POS/system management

Project management

Cross-functional leadership

Education

Bachelor’s Degree in Business Administration

Industrial Engineering

Operations Management

Job description

We are looking for a Front End Systems Manager to lead retail operations support. You will standardize cashiering procedures, manage system upgrades, ensure policy compliance, and drive operational efficiency across all business units.

Key Responsibilities:

• Training & Standardization: Develop cashiering training modules, manuals, and assessments; align procedures across business units with Cashiering Systems Managers.
• System Management: Set standards for system enhancements, review/approve upgrades, and ensure compliance with internal controls.
• Policy & Compliance: Collaborate on drafting and updating cashiering policies, communicate updates across stores, and create audit checklists.
• Process Improvement: Lead cashiering projects from planning to implementation, benchmark industry best practices, and drive efficiency solutions.
• People Management: Direct team activities, set departmental goals, and foster a high-performing work culture.

Job Qualifications:

• Education: Bachelor’s Degree in Business Administration, Industrial Engineering, Operations Management, or related fields.
• Experience: 3+ years in retail operations, process standardization, or cashiering systems, including supervisory experience.
• Key Skills: Strong expertise in SOP creation, POS/system management, project management, and cross-functional leadership.