Front Desk Associate - VXI Pasay (MOA)

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Front Desk Associate in Pasay to be the first point of contact for visitors and clients.

You will handle phone inquiries, provide excellent customer service, and support administrative tasks to ensure smooth daily operations. The role requires a college diploma, strong English communication skills, and the ability to work in a fast-paced call center environment.

Qualifications

• College diploma or equivalent is required.
• Proficient in reading, speaking, and writing English to communicate with customers.
• Experience in a fast-paced call center environment.
• At least 1 year in the same position.
• Willing to work at VXI MOA with shifting schedule.

Responsibilities

• Answer and route calls promptly.
• Greet visitors and handle inquiries.
• Receive and distribute mail, couriers, and parcels.
• Manage meeting room reservations and amenities.
• Maintain reception area cleanliness and order.
• Implement visitor management policies.
• Deliver excellent service and care to employees and clients.
• Perform filing, scanning, and typing of documents.
• Prepare general correspondence and customer assessments.
• Perform other duties as assigned.
• Maintain regular attendance and punctuality.

Skills

English proficiency

Customer service

Communication skills

Call center experience

Attendance and punctuality

Education

College diploma

Job description

Job summary

The Front Desk Associate serves as the first point of contact for visitors and clients, providing excellent customer service, managing phone inquiries, and supporting administrative tasks to ensure smooth daily operations.

Duties & Responsibilities

• Responsible for answering and routing calls promptly.
• Greeting visitors and handling inquiries from the public.
• Responsible for receiving and distributing mail, couriers, and parcels.
• Responsible for meeting room reservations and amenities coordination.
• Responsible for maintaining the cleanliness and orderliness of the reception area.
• Implements visitor management policies and procedures.
• Delivers extraordinary employee and client service and care.
• Performs filing, scanning, faxing, printing, and typing of specific documentation.
• Prepares general correspondence and customer assessments as needed.
• Performs other duties as assigned from time to time.
• Maintains regular and consistent attendance and punctuality.

Qualifications

• College diploma or equivalent required.
• Proficient in reading, speaking, and writing English to effectively communicate with customers and comprehend instructions.
• Ability to work in a fast-paced, structured call center environment.
• At least 1 year experience of the same position
• Must be open to working at VXI MOA; shifting schedule