Front Desk & Admin Specialist | Dynamic Customer Service

PERSOL Outsourcing; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Incentives

Bonus

Job summary

PERSOL Outsourcing in Santo Niño 1st, Nueva Ecija is seeking a front-line customer service assistant. You will greet and register walk-ins, manage queues, respond to inquiries, and provide administrative support across daily operations.

The role requires strong communication, teamwork, and independence. You will handle inquiries via phone and email, assist with videoconferencing setup, and support events and digital app guidance. Monday to Friday schedule with incentives.

Qualifications

• Min GCE 'O' Level with prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

GCE O Level

Tools

Microsoft Office

Digital applications

Case management system

Job description

PERSOL Outsourcing in Santo Niño 1st, Nueva Ecija is seeking a front-line customer service assistant. You will greet and register walk-ins, manage queues, respond to inquiries, and provide administrative support across daily operations.

The role requires strong communication, teamwork, and independence. You will handle inquiries via phone and email, assist with videoconferencing setup, and support events and digital app guidance. Monday to Friday schedule with incentives.