Customer Experience Lead: Front Desk & Facilities Leader

Hammerjack Pty Ltd; Philippines; On-site; PHP 520,000 - 760,000; Full time

Benefits offered by this job

HMO + dependent

Pantry access

Growth opportunities

Sprout access

Above-standard leaves

Job summary

KMC Solutions is seeking a Customer Experience Lead to manage the front desk and lead a small team, ensuring show-readiness of the office and delivering exceptional member experience.

The role requires a background in business administration or related field, at least 3 years in front office/admin roles, and proficiency in Power BI and MS Office; candidate must be flexible for shifting schedules and willingness to support multiple sites.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least 3 years of Front Office / Admin Assistant experience.
• Proficient in Power BI.
• Excellent communication and leadership skills.

Responsibilities

• Lead front desk management, answer inquiries, welcome visitors and clients.
• Coordinate general services and tenant services, and resolve workplace issues.
• Provide admin support and ensure office processes and email/communications run smoothly.
• Supervise a small team and ensure show-readiness of the office.
• Ensure safety, policies, and health standards are followed.

Skills

Power BI

MS Office

Leadership

Communication

Customer service

Education

BS in Business Administration

Tools

MS Office

Job description

KMC Solutions is seeking a Customer Experience Lead to manage the front desk and lead a small team, ensuring show-readiness of the office and delivering exceptional member experience.

The role requires a background in business administration or related field, at least 3 years in front office/admin roles, and proficiency in Power BI and MS Office; candidate must be flexible for shifting schedules and willingness to support multiple sites.