Fresh Graduates are Welcome to apply! CSR Role

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

13th Month Pay

Paid Holidays

Job summary

A healthcare support company in Quezon City is seeking Fresh Graduates for a Customer Service Representative role. This position requires excellent communication skills and a professional approach to addressing patient inquiries and concerns. Responsibilities include assisting with appointment scheduling, verifying insurance, and maintaining records. The company offers benefits including health insurance, 13th month pay, and other perks. Fresh graduates are encouraged to apply.

Qualifications

• Excellent communication skills in English.
• Ability to handle inquiries and issues with empathy.
• Basic knowledge of healthcare services is a plus.

Responsibilities

• Respond to inquiries professionally via phone, email, or chat.
• Assist patients with appointment scheduling and insurance verification.
• Handle complaints and elevate issues as needed.
• Maintain accurate customer interaction records.
• Educate patients on healthcare services and policies.
• Ensure compliance with HIPAA regulations.
• Collaborate with teams to resolve concerns.
• Meet performance metrics for service quality.

Job description

Fresh Graduates are Welcome to apply! CSR Role

Sagility Philippines B.V. Branch Office

On-site - Quezon City Fresh Graduate/Student Diploma Contract

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

The Healthcare Customer Service Representative serves as the primary point of contact for patients, healthcare providers, and insurance companies. This role ensures exceptional customer experience by addressing inquiries, resolving issues, and providing accurate information related to healthcare services, billing, insurance claims, and appointments.

Key Responsibilities:

• Respond to patient and provider inquiries via phone, email, or chat in a professional and empathetic manner.
• Assist patients with scheduling appointments, verifying insurance coverage, and understanding billing statements.
• Handle complaints and elevate complex issues to the appropriate department for resolution.
• Maintain accurate and detailed records of customer interactions in the system.
• Educate patients on healthcare services, policies, and procedures.
• Ensure compliance with HIPAA and other healthcare regulations when handling sensitive information.
• Collaborate with internal teams (billing, clinical staff, insurance) to resolve customer concerns promptly.
• Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rates.