Fresh Graduate? Join our Healthcare - Customer Service Now!

ALORICA TELESERVICES, INC.; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

ALORICA TELESERVICES, INC. is hiring for a healthcare customer service role in Davao City.

You will assist customers with professionalism and empathy, providing accurate information about healthcare services, policies and billing while maintaining strict privacy and data protection. Responsibilities include handling inbound and outbound calls, documenting interactions in the company database, escalating complex issues when needed, and meeting performance targets for first-contact resolution and

Qualifications

• Strong communication skills, both written and spoken.
• Customer-focused mindset with commitment to service excellence.
• Able to multitask in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Proficient with computer systems and telephone equipment.
• Patient, empathetic and emotionally intelligent.
• Able to work independently and in a team.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Provide accurate information about healthcare services and policies.
• Resolve customer inquiries and concerns promptly.
• Document customer interactions and maintain records in the database.
• Escalate complex issues to supervisors when needed.
• Maintain confidentiality and comply with privacy regulations.
• Meet performance targets for call handling time and satisfaction.
• Participate in ongoing training to improve product knowledge and service skills.

Skills

Excellent communication

Customer-focused mindset

Multitasking ability

Problem-solving

Proficient with computer systems

Empathy and emotional intelligence

Independence and teamwork

Education

High school diploma

Tools

Computer systems

Telephone equipment

Job description

About the role

Join a healthcare customer service team where you will support customers with professionalism, empathy and accuracy. You will be a trusted point of contact for healthcare services, products, policies, account enquiries and billing questions, helping deliver a high-quality customer experience while maintaining confidentiality and complying with healthcare privacy and data protection requirements.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information about healthcare services, products and policies.
• Resolve customer enquiries, complaints and concerns promptly and effectively.
• Document customer interactions and maintain detailed records in the company database.
• Follow established protocols and procedures to ensure quality customer service standards.
• Assist customers with account enquiries, billing questions and service-related issues.
• Escalate complex or unresolved issues to supervisors or specialist teams when necessary.
• Maintain confidentiality and comply with healthcare privacy regulations and data protection requirements.
• Meet performance targets, including call handling time, first-contact resolution and customer satisfaction metrics.
• Participate in ongoing training and development programmes to enhance product knowledge and service skills.

What we're looking for

• Excellent communication skills, with the ability to articulate information clearly and listen actively.
• A customer-focused mindset with a genuine commitment to providing outstanding service.
• The ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and the capacity to think critically when resolving issues.
• Proficiency with computer systems and telephone equipment.
• Patience, empathy and emotional intelligence when dealing with customers.
• The ability to work independently and collaboratively within a team.
• A high school diploma or equivalent qualification, which is the minimum requirement.
• Previous customer service or call centre experience is preferred.
• Knowledge of healthcare systems or insurance products is desirable but not essential.
• Willingness to undertake training in healthcare customer service best practices.